Patient Care Representative/CC Agent

Hours: Monday Friday 8am 5pm. No weekends and holidays.

$500 signing bonus

Location: 1701 Grandstand San Antonio TX 78238

Why is HealthTexas Different

HealthTexas is a physicianowned organization where our primary care doctors are actively working and making a difference in the lives of patients. Are associates serve the healthcare needs of our communities by delivering the HealthTexas Experience; Quality and Compassionate Care with Outstanding Service. Every Patient. Every Time. We are in the business of improving the quality of lives. Our associates foster a spirit of community with respect for the individual and we strive to be good stewards of resources. Does this sound like you Work among peers who have the drive dedication and loyalty to make a difference in the lives of others.

Why Youll Love Working at HealthTexas

HealthTexas offers both the stability of 27 years and the innovation to adapt to todays needs. We offer learning opportunities and career growth that keep you current with todays movement. We offer free medical benefits for associates paid time off and an atmosphere where your efforts are rewarded. Apply today!

Our benefits for fulltime employees

• $500 bonus for full time associates
• Competitive salary
• 15 days/ year paidtime off
• Employer paid insurance for associate and competitive insurance for associate family members
• Dental and vision insurance
• Tuition reimbursement
• 401(k) contributions and more!

Position summary:

The Contact Center Agent is responsible for providingexcellent customer service to patients clinics and associates including assistance with scheduling and registration in a fastpaced inbound call center environment.

Responsibilities:

• Provides a high level of professionalism and customer service while delivering firstlevel support of all inbound callsand directsthem to the appropriate personnel.
• Maintains patient scheduling functions and sets patient appointments through established guidelines.
• Interviews and completes the registration process for patients.
• Accurately updates patient records followingestablished guidelines for notes to clinics and providers.
• Follows appropriate standard operating procedures and quickly identifies and escalates highpriority issues.
• Performs professionally when confronted with escalations emergency critical or unusual situations.
• Provides accurate timely and professional resolution on all supported issues.
• Accurately triages assigns/escalating tickets per current processes and standards.
• Files and retrieves electronic medical records in accordance with established procedures while meeting production goals.
• Researches unidentified incoming electronic documents.
• Handles requests for medical records or information and sorts requests according to predetermined priorities.
• Makes phone contact with clinics departments physicians patients and other outside organizations as necessary for the practice operations.
• Maintains patient privacy and adheres to all regulatory requirements.
• Correctly utilizes all required electronic systems.
• Timely and accurate completion of all assigned duties.
• Maintain dependable attendance and schedule adherence.
• Other duties as assigned.

Qualifications:

• High school diploma or GED.
• 6 month call/contact center experience or equivalent (answering phones) required.
• 2 years customer service experience (can be combined with call/contact center experience) required.
• Must have had a contact center (or equivalent)/customer service job in the last 8 years required.
• Must type minimum 35 WPM required.
• Spanish preferred NOT required.
• 1 year of Sales experience preferred NOT required.
• Experience in the healthcare industry and experience with 3rd party payers strongly preferred.
• Excellent verbal communication skills active listening skills attention to detail and problem solving skills.
• Demonstrated data entry and documentation skills attention to detail.
• Proficient with Microsoft Office applications EMR systems and computer user