Administrative Associate

Join our dedicated team today!

At MSNW we are committed to taking care of our team clients and community. Since 1995 weve been the trusted source for comprehensive facility maintenance services throughout the Northwest. Over the past 25 years weve built a reputation for excellence by perfecting our processes and maintaining a strong company culture focused on hard work client care and team support.

As part of the MSNW family youre not just taking on a job youre opening the door to a rewarding opportunity!

We are seeking a fulltime Administrative Associate.

Shift:

Monday Friday 8:00 AM to 4:00 PM

Pay:

$22 $26 per hour

PRIMARY JOB FUNCTIONS

The Branch Administrator / Service Desk role supports both inperson branch operations and remote service functions to ensure seamless administrative support highquality customer service and operational efficiency. This position serves as a key point of contact for internal staff and external clients facilitating communication maintaining accurate records and managing various businesscritical processes including office administration service coordination accounts receivable contracts and vendor documentation.

MAJOR RESPONSIBILITIES

Branch Admin / InPerson Duties

• Create employee badges and distribute keys; program alarm system access
• Coordinate internal events such as company picnics showers and farewells
• Receive mail/packages greet visitors and manage office supply orders
• Maintain fleet records and assist with scheduling and tab renewals
• Perform other administrative projects as assigned

Service Desk Support

• Monitor and respond to phone calls via 3CX and afterhours recordings
• Address chat box inquiries within 1 hour and track Net Promoter feedback
• Manage the CSR inbox respond to emails promptly and escalate issues when needed
• Create and assign work tickets for service requests via email or Teams

Project & System Management

• Maintain and update project progress in
• Set up and deactivate user roles in Aspire for staff changes

Accounts Receivable

• Accurately enter and group customer payments daily (check EFT credit)
• Review and post AR invoices follow up on approvals and send out batches
• Perform weekly reconciliations and ensure record accuracy
• Respond to customer payment inquiries within one business day

Contracts & Vendor Management

• Track contract timelines and renewals using and Teams
• Manage documentation approvals and client followup for signatures
• Ensure timely renewal and updates in Aspire
• Distribute and process vendor packets manage documents in SharePoint
• Create vendor contact cards and track insurance expirations
• Notify branch managers ahead of vendor COI expirations

Why MSNW

Opportunity to make a real impact with a company that values your hard work

Professional development and a supportive work environment

• 2 Years of relevant work experience.
• Anassociates degree is preferred or equivalent years of relevant job experience are required. A combination of education and experience will be considered.
• A high level of interpersonal skills is required to communicate with employees and vendors effectively.
• Strong computer skills with Microsoft Office are required.
• Experience in a fastpaced environment.
• Ability to prioritize multiple tasks and possess strong work detail and organizational skills

Benefits

We offer a variety of benefits for our employees including health care paid time off and flexible work hours. Full and parttime team members working 20 hours per week are eligible for additional insurance benefits including dental accident and critical illness coverage.

For more information visit our website: .

MSNW is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex including sexual orientation and gender identity national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law.