General Manager

JOB SUMMARY

• Bonus Eligible

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation including: managing general property performance managing and sustaining sales and marketing strategy managing profitability managing revenue generation and delivering a return on investment to both Marriott International and ownership. Leads the team in the development and implementation of propertywide strategies. Acts as a steward and key leader for reinforcing Residence Inns culture. Supports the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and developing strong associate teams. Builds relationships with key customers and is involved in the sales process.

CANDIDATE PROFILE

Education and Experience

2year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major; 6 years mixed management experience in the guest services front desk housekeeping sales and marketing management operations or related professional area.

OR

4year bachelors degree in Business Administration Hotel and Restaurant Management or related major; 4 years mixed management experience in the guest services front desk housekeeping sales and marketing management operations or related professional area.

CORE WORK ACTIVITIES

Managing Property Operations and Department Budgets

Verify that service programs are in place and executed against (e.g. Service So Memorable).

Provide timely realtime feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details.

Review and followup on property GSS scores and comments.

Create and support clear lines of responsibility for management team including coverage and oversight throughout the day.

Walk the property to ensure public spaces grounds work and kitchen areas meet sanitation and cleanliness/maintenance standards.

Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.

Act as a project manager for the execution of capital improvements (e.g. renovations reinventions refreshes signage etc.).

Delegate responsibilities for operations and projects to appropriate level of associate.

Prepare for QA audits (i.e. daily and previsit activities).

Managing and Sustaining Sales and Marketing Strategy

Manage relationships with decision makers at top accounts.

Interact with inhouse guests to prospect for new sources of business.

Work with Market Sales to establish property sales strategy extended stay occupancy (ESOcc) targets sales goals and action plans.

Understand and leverage sales and marketing advantages over competitor properties within market.

Coach and reinforce associate selling strategies that take advantage of property amenities.

Work with the Regional Sales office (RSO) to implement sales strategy for the property (e.g. goal setting setting rates ESOcc etc.).

Develop innovative means for capturing new streams of revenue through property amenities.

Ensure direct sales staff fully utilizes etools (e.g. eproposals email signatures) as appropriate.

Participate in and host customer recognition events to drive sales.

Monitor sales strategy with RSO to ensure ongoing effectiveness and compliance.

Participate in the property sales review (PSR).

Identify key revenue generating stakeholders and customers and communicate information to sales offices.

Collaborate with Regional Marketing & eCommerce Managers to develop and/or sustain marketing and eCommerce strategies for the hotel.

Managing Profitability

Measure analyze and communicate property performance using a variety of financial/nonfinancial data including controllable costs sales revenue guest satisfaction and associate engagement data.

Monitor and forecast future ESOcc and length of stay rate tiers to inform revenue management and profitability strategy.

Manage onproperty controllable costs associated with rooms housekeeping events and food and beverage operations.

Initiate action to support property revenue and profitability goals.

Update and communicate profit forecasts to associates/managers.

Review and sign off on invoices.

Review Property Distribution Summary (OnDemand) and Purchase Detail Reports; identify research and resolve balance issues.

Consolidate reports needed for periodend review (e.g. P&L Accounting Scorecard Banking Report and Statistics PACE credit card fraud report).

Review property performance on period basis with Regional Director.

Maintaining Revenue Management Goals

Manage the relationship with the revenue management office (e.g. participate in routine calls strategy meetings periodic update meetings etc.).

Review and work with appropriate revenue management reports (e.g. Demand Eye Chart Benchmark Pricing Evaluator Rate/Value Matrix Smith Travel Research (STR) reports etc.).

Balance inventory to ensure sameday sellouts.

Managing Relationships with Property Stakeholders (e.g. Owner and Above Property)

Keep brand leadership team owners and above property stakeholders updated on property performance in the areas of financials guest satisfaction and associate engagement.

Prepare and present reports for owners and above property leadership using financial/performance data.

Conduct property critique.

Conduct annual business reviews.

Respond to offproperty (e.g. regional and owner) requests for sales information (e.g. Market Outlook STR Report critique etc.).

Participate in ad hoc owner conference calls and respond appropriately to owner requests.

Managing and Conducting Human Resource activities

Conduct performance review process for associates (including LPP/HPP career plan form development plans associate information form midyear checkins 90day checkins for new associates etc.).

Understand the performance expectations for all positions within the property (e.g. front desk associate gourmet attendant etc).

Manage ongoing development of managers (e.g. one on one coaching providing stretch assignments etc.).

Cascade/Deliver training to associates (e.g. Service So Memorable Quarterly Recharge).

Facilitate cross training to support associate professional growth and operational excellence.

Conduct day to day Human Resource transactions to support needs of the property (e.g. compensation actions initiation and approval of hiring requisitions etc.).

Lead associates through property changes and help them transition into new property roles.

Facilitate on property activities that communicate and reinforce Residence Inn culture with associates (e.g. RIsolution Days Culture Strength Survey Culture Council participation Daily Huddles etc.).

Complete management training (e.g. ConnectU GM conferences HR Skills etc.).

Support recruitment and hiring efforts from various sourcing channels (e.g. local job fairs Internet referrals) to target associates with skill sets (e.g. rooms operations) compatible for operational needs.

Additional Responsibilities

Manage email.

Manage daily paper mail.

Participate in conference calls (e.g. sales promotion Q&A property performance etc.).

Provide followup information to Regional Director and other Extended Stay/Select Service executives.

Prepare for Regional Director visits (e.g. pulling and consolidating relevant reports).

The salary range for this position is $124000to $163000 annually. Marriott offers a bonus program comprehensive health care benefits 401(k) plan with up to 5% company match employee stock purchase plan at 15% discount accrued paid time off (including sick leave where applicable) life insurance group disability insurance travel discounts adoption assistance paid parental leave health savings account (except for positions based out of or performed in Hawaii) flexible spending accounts tuition assistance pretax commuter benefits other life and work wellness benefits and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.