Senior Divisional Solution Specialist (Annuities ACS)
Senior Divisional Solution Specialist (Annuities ACS)
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Job Description
Job Classification:
Operations Insurance OperationsWe are seeking a highly motivated detail oriented individual who enjoys relationship management robust analysis creative problem solving and critical thinking to join our team as a Senior ACS Relationship Specialist. In this role you will be responsible for managing and enhancing relationships within your assigned Divisional Sales territory. You will collaborate closely with the Divisional Sales Leader to develop and implement effective relationship strategies. Your primary focus will be on territory management communication responsiveness and efficient problem resolution.
Key Responsibilities:
- Actively manage and nurture relationships within your assigned Divisional Sales territory to drive business success.
- Develop and execute a relationship strategy in partnership with the Divisional Sales Leader to meet business objectives.
- Oversee communication responsiveness and problem resolution to ensure efficiency and effectiveness.
- Evaluate and analyze problem resolution trends within the territory to identify areas for improvement.
- Work closely with leadership and peers to prioritize and manage territory volume.
- Proactively escalate complex cases to leadership and appropriate control partners as needed.
- Meet or exceed established communication responsiveness and service level metrics.
- Actively participate in problem resolution board meetings to discuss issues and recommend solutions.
Skills critical to this career path:
- Proven experience in a relationship management or customer service role.
- Strong communication and interpersonal skills to effectively interact with Sales Partners Advisors customer and key business partners.
- Excellent problemsolving and issue resolution skills with the ability to analyze trends and identify solutions.
- Ability to prioritize tasks and manage time efficiently in a fastpaced environment.
- Collaborative mindset with the ability to work effectively as part of a team.
- Strong organizational skills attention to detail and ability to work independently.
- Proficiency in using CRM software and other relevant tools.
Preferred Qualifications:
- Minimum 12 years of operations or customer servicerelated experience
- Experience in a sales customer service or relationship focused role preferred.
- Knowledge of Prudential Annuities products benefits and processes is required.
- Knowledge of the industry and market trends relevant to the assigned territory.
If you are a proactive and resultsdriven professional with a passion for relationship management and problemsolving we encourage you to apply for this exciting opportunity to join our team as a Senior ACS Relationship Specialists
What we offer you:
Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $65900.00 to $102200.00. Specific pricing for the role may vary within the above range based on many factors including geographic location candidate experience and skills.Market competitive base salaries with a yearly bonus potential at every level.
Medical dental vision life insurance disability insurance Paid Time Off (PTO) and leave of absences such as parental and military leave.
401(k) plan with company match (up to 4%).
Companyfunded pension plan.
Wellness Programs including up to $1600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting housing senior care finances pets legal matters education emotional and mental health and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period) after one year of service.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program whereby an award if any depends on various factors including without limitation individual and organizational performance. To find out more about our Total Rewards package visit Work Life Balance Prudential Careers. Some of the above benefits may not apply to parttime employees scheduled to work less than 20 hours per week.
Prudential Financial Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin ancestry sex sexual orientation gender identity national origin genetics disability marital status age veteran status domestic partner status medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process please email .
If you are experiencing a technical issue with your application or an assessment please email to request assistance.
Required Experience:
Senior IC
Employment Type
Full-Time
