Guest Service Agent
Guest Service Agent
Posted on :
17-05-2025
Employer Active
1 Vacancy
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Job Description
What youll do...
- Be part of a team that works towards a common goal and creates a welcoming environment for guests and team members alike
- Actively and proactively welcome greet and check guests in
- Inform guests with knowledge of the hotel all its offerings the city and local recommendations
- Ensure all requests are dealt with accurately and they receive the appropriate service attention and follow up
- Follow up on all arrivals using the prescribed procedure modification of registration cards special requests rate changes room changes and account inquiries reservation inquiries
- Handle all guest requests accidents and/or thefts promptly and record all matters in the hotelspecific recording process
- Update and maintain the Front Office handover book and pass on all guest feedback to the Manager on duty
- Ensure guest privacy and security any confidential guest information is not disclosed and processes are aligned with confidentiality standards
- Ensure the correct procedure and policy standards are adhered to
- Ensure all necessary supplies are available for the front desk manage par stock and order supplies
- Complete the appropriate reports and audits during shift
- Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payments; thirdparty payments international currency etc.
- Encourage upselling to maximize rates
- Ensure work areas are cleaned and maintained at all times
- Any other reasonable duties as assigned
Qualifications :
What were looking for...
- 2 years in a customer service position preferably in an upscale or lifestyle brand hotel
- Opera experience preferred ability to enter and locate workrelated information using computers and/or pointofsale systems
- Possess a gracious friendly and fun demeanor
- Ability to prioritize and adapt to the changing needs of the operation.
- Excellent verbal and written communication skills. Fluent in Spanish and English.
- You have a passion for hospitality you inspire an enthusiastic guestcentered approach.
- You can turn any situation around into a positive experience for all guests and team alike.
- You think big and encourage your team to believe.
- You are comfortable with the strategic as well as day to day detail.
- You are able to easily identify and utilize emerging trends and technology to generate revenue.
- You exhibit a professional attitude diplomacy and an ability to handle difficult situations.
- You are highly responsible reliable and ethical. A reputation for honesty and integrity.
- You get things done independently and skilled at taking decisive action.
Additional Information :
Whats in it for you...
- The opportunity to join an innovative fastgrowing international group thats committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team thats very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
- A competitive package and plenty of opportunity for development.
Morgans Originals is part of the Lifestyle Collective of Ennismore. Ennismore is a creative hospitality company with a global collective of entrepreneurial and founderbuilt brands with purpose at their heart. Ennismore and Accor entered a joint venture in 2021 creating a new autonomous entity and the worlds fastestgrowing lifestyle and leisure hospitality company.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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