Staff Software AI Engineer

Were not yesterdays IT department were Digital Technology. The world around us keeps changing and so do we. Were redefining what it means to be IT with a mindset centered on transformation experience AIdriven automation innovation and growth. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love cocreating using and highlighting our own products to do it. Ultimately we strive to make the world work better for our employees and customerswhen you work in ServiceNow Digital Technology you work for them.

Our ServiceNow Digital Technology Go to Market team is building a worldclass AIpowered GoToMarket CRM that gives every seller realtime datadriven guidance from lead to cash and right inside the Now Platform. Our Agentic AI and GenAI infused apps automate outreach deal orchestration and postsale handoffs creating a world class experience for our sellers. Youll collaborate with product managers data scientists and UX engineers to ship features at SaaS speed and global scale. Expect a culture of rapid experimentation rigorous engineering excellence and continuous learning. If youre passionate about turning cuttingedge AI into tangible revenue impact wed love to meet you.

Were seeking a highly skilled Staff Software AI Engineer with development experience and a background in the GoToMarket (GTM) domain. This role blends application development with cuttingedge AI capabilities. You will work on the ServiceNow platform leverage AIA Studio for lowcode AI workflows and build intelligent solutions using technologies like Agentic AI RetrievalAugmented Generation (RAG) and Knowledge Graphs (KGs). Your work will help transform how sales marketing and customerfacing teams operate.

What you get to do in this role:

• ServiceNow Engineering: Develop scalable and maintainable applications and workflows within the ServiceNow platform aligning with GTM use cases (e.g. sales enablement lead management partner ops).
• AIA Studio Development: Leverage AIA Studio to orchestrate AI workflows integrate machine learning models and streamline decisionmaking in GTM processes.
• AI System Design: Design AIpowered systems that use LLMs Agentic AI and semantic retrieval to deliver contextual insights and automation.
• RAG KG Solutions: Build and maintain RAG pipelines enriched with Knowledge Graphs to surface relevant realtime data to sales to help close the deal.
• Agentic Workflows: Implement AI agents capable of task planning and execution (e.g. lead routing customer scoring higher deal velocity).
• Crossfunctional Collaboration: Work closely with Product Business Operations to identify opportunities design solutions and deliver measurable impact.
• Scalability & Reliability: Build resilient secure and highperformance systems using industry best practices.
• Technical Leadership: Contribute to team success through mentorship design discussions and by setting high standards for code quality and innovation.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
• 8 years of software development experience with a solid foundation in system design and cloud engineering.
• Experience in building enterprise applications on the ServiceNow platform including scripting Flow Designer and Integration Hub.
• Strong familiarity with AIA Studio for creating intelligent no/lowcode automation flows integrated with AI.
• Handson experience with AI technologies:
  • Agentic AI (LangGraph AutoGen CrewAI or similar)
  • RAG frameworks (LangChain Haystack)
  • Knowledge Graphs ( RDF/OWL SPARQL)
• Strong programming skills in Python Java or JavaScript.
• Experience with cloud platforms (Azure AWS or GCP) and LLM APIs (OpenAI Anthropic Mistral etc.).
• Understanding of vector databases and embeddings.
• Experience working with GTM domains (CRM customer engagement marketing automation sales analytics).

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Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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