Product Operations Specialist, Healthcare - Remote
Product Operations Specialist, Healthcare - Remote
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Salary Not Disclosed
1 Vacancy
Job Description
Reporting to the Director of Product Operations the Product Operations Specialist plays a crucial role in ensuring the smooth functioning of product development and operations within Experian Health. This will involve coordinating teams optimizing processes and driving the delivery of products to market. The specialist is a liaison between different departments facilitating communication streamlining processes and providing valuable insights to enhance product development and customer experience.
You will:
- Process Optimization:
- Analyze existing product development and operational processes to identify inefficiencies or areas for improvement.
- Develop and implement streamlined processes and workflows to enhance product delivery and operational effectiveness
- Data Analysis and Reporting:
- Collect analyze and interpret data related to product performance operational metrics and customer feedback.
- Create and maintain reporting tools to support datadriven decisionmaking
- Collaboration:
- Work with product managers engineers marketing and other teams to ensure understanding and execution of product strategies.
- Facilitate communication and collaboration between different departments to address any operational challenges
- Project Management:
- Manage productrelated projects including product launches updates and enhancements.
- Track project progress manage timelines and ensure that all partners are informed and engaged
- Problem Solving:
- Identify and troubleshoot operational issues that may impact product performance or delivery.
- Develop and implement solutions to address any operational challenges or bottlenecks
- Documentation and Training:
- Create and maintain comprehensive documentation for product operations processes and procedures.
- Provide training and support to team members on new processes or tools
- Performance Monitoring:
- Monitor goals related to product operations and suggest improvements based on performance data.
- Ensure compliance with organizational standards and industry best practices
- Change Management:
- Lead change management projects to ensure smooth transitions and adoption of new processes and systems.
- Develop change management plans including communication strategies training programs and support mechanisms
- Collaborate with partners to address resistance and ensure successful implementation of changes
Qualifications :
- B.S. in Business Administration Operations Management Product Management or a related field.
- 5 years experience in product operations project management or a similar role.
- Experience in change management
- Healthcare revenue cycle experience
- Skills:
- Proficiency in data analysis tools (e.g. Excel Tableau)
- Proficiency in project management tools (JIRA Confluence) for project tracking and team collaboration
- Familiarity with product management tools and methodologies (e.g. Agile Scrum SVPG Product Operating Model)
- Expertise in change management principles and practices
Benefits/Perks:
- This role is REMOTE from within the U.S.
- Great compensation package and bonus plan
- Core benefits including medical dental vision and matching 401K
- Flexible work environment ability to work remote hybrid or inoffice
- Flexible time off including volunteer time off vacation sick and 12paid holidays
Additional Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range individual pay is determined by work location and additional factors such as jobrelated skills experience and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal state and local law including protected veterans and individuals with disabilities. Innovation is an important part of Experians DNA and practices and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
