Front Desk Agent
Front Desk Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
ESSENTIAL JOB FUNCTIONS:
- Process checkin and checkout transactions for guests
- Greet guests in the lobby and help with line management and crowd control
- Assist guests with their selfcheck in and check out needs at kiosk stations
- Manage hotel room inventory
- Handle end of the day bookkeeping auditing and account reconciliation
- Assist guests with questions about the city and property
- Assist guests with booking dinner show etc when necessary
- Assists with guest service recovery when possible
- Answer guest and team member phone or radio calls
- Maintains and Upbeat and Positive attitude at all times
- Responsible for being apprised of current events in hotel to assist guests
- Acts as a liaison on behalf of the guest to expedite guest requests
- Maintains a professional and courteous attitude towards all guests (internal and external)
- Anticipating guests needs and guest expectations
- Greets all guests with the proper introduction and makes them feel welcome; answers telephone promptly with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.
QUALIFICATIONS:
- Strong Interpersonal and communication skills.
- Proficient in a second language would be beneficial.
- Selfstarter with strong problem solving ability
- One year experience in front desk or guest service field; 6 months experience in basic computer knowledge; team player
- Excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke
- Close knit environment with constant coworker involvement
- Must be able to complete several tasks at once with accuracy
- Must be able to stand and walk for entire shift (an average 8 hour shift) while moving from kiosk to kiosk as needed to assist guests.
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
EDUCATION/EXPERIENCE:
- HS diploma or GED.
- One or more years of appropriate experience; or equivalent combination of education and experience.
- Must be at least 21 years of age.
PHYSICAL MENTAL AND ENVIRONMENTAL DEMANDS:
- May be subject to smoking environment and moderate noise.
- Fast paced high volume environment involving constant
- Must be able to stoop reach and bend as necessary.
- Must be able to respond calmly and make rational decisions when handling guest demands in a fastpaced environment.
I understand the Casino and its surrounding areas are under constant surveillance and that as an employee of Caesars Virginia I will be under that surveillance. I also acknowledge that I have had my photograph taken and understand it will be kept on file with Caesars Virginia Surveillance Department.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
