drjobs Full-Time Service BDC Phone Agent

Full-Time Service BDC Phone Agent

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1 Vacancy
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Job Location drjobs

Alexandria - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

We are a family of MercedesBenz enthusiasts warmly serving fellow Mercedes enthusiasts! We are conveniently located in beautiful Alexandria Virginia. We pride ourselves in being wellestablished wellrooted and wellcapitalized.

We have a great history of providing excellent career opportunities for sharp energetic people. If youre looking for an opportunity to be appreciated and involved in your career your search is complete.

MercedesBenz of Alexandria is seeking a FullTime Phone agent working with the BDC Service Department. This position requires evenings and some Saturday shifts. Previous customer service experience is preferred. The right individual will be a selfstarter with a track record of success in delivering customer satisfaction while maintaining attention to detail. Quality and passion are what sets us apart from our competition. Our employees are our strongest asset and have contributed to the continued success of our organization.

Responsibilities:

  • Manage a highvolume of inbound customer inquiries by phone email text and chats
  • Be a liaison between customers and the service department
  • Assist in implementing customer campaigns and marketing projects
  • Must be comfortable with computers programs and smart devices
  • Assist in generating reports and logs

Requirements:

  • Previous Customer Service Experience
  • Excellent phone organizational written and oral skills
  • Must have a valid drivers license
  • Positive Attitude
  • Good verbal and written communication skills
  • Willing to work some weekend shifts
  • Drive to succeed customer expectations

Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

About Company

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