Automotive Dealer Service BDC Rep
Automotive Dealer Service BDC Rep
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Job Description
Euro Motorcars Devon islooking for a skilled Automotive Dealer Service BDC Rep who can assist our dealership in better performance and work to improve ourservice quality. The Dealer Service BDC Repassists in meeting call center objectives and focuseson improving performance and processes in an effort to better support customers.
Dealer Service BDC Rep Responsibilities:
- Answering clientsquestions coordinating appointment dates and times with clients
- Leading team meetings asking questions to better understand the calls representatives are receiving educating and coach workers regarding processes and practices and explain expectations to employees.
- Taking on other tasks or projects to support employees other managers and call center operations.
- Collecting correct and detailed information from clients on what their vehicles need and imputing that information into the clients appointment
- Confirming that the clients information is correct (phone number email address vehicle make and model)
Dealer Service BDC Rep Requirements:
- High School Diploma or equivalent.
- Exceptional interpersonal customer service problemsolving verbal and written communication and conflict resolution skills.
- Decisiveness and attention to detail.
- Proficiency with necessary technology including computers software applications phone systems etc.
- Polite professional phone voice.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Hours:
MONDAYFRIDAY 10AM6PM
Employment Type
Full-Time
