Commerical Solutions Consultant
Commerical Solutions Consultant
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$ 96000 - 240000
1 Vacancy
Job Description
Redefine the future of customer experiences. One conversation at a time.
Were changing the game with a firstofitskind conversationcentric platform that unifies team collaboration and customer experience in one place. Powered by AI built by amazing humans.
Our culture is forwardthinking customerobsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service our products and services and most importantly each other. Sincecompanies and 1M users rely on Nextiva for customer and team communication.
If youre ready to collaborate and create with amazing people let your personality shine and be on the frontlines of helping businesses deliver amazing experiences youre in the right place.
Build Amazing Deliver Amazing Live Amazing Be Amazing
We are seeking a dynamic Solutions Consultant to join our Commercial Sales Team in Scottsdale Arizona where you will play a pivotal role in driving growth and delivering exceptional customer experiences for our small business clients.
The Solutions Consultant (SC) assists in the sales process by providing detailed consultation on customer requirements customer needs and most importantly how Nextivas platform can improve business outcomes. This individual will work hand in hand with the sales teams partners prospects and customers to ensure that all team members are aware of the design requirements. As an SC you will participate as a technical liaison to the sales and service delivery organizations and manage requests for technical presales assistance scheduled customer discovery sessions and solutions demonstrations. This individual will be responsible for creating and introducing solutions to the customer that will help lead the way to Closed/Won business.
The Solutions Consultant is an expert who understands customerspecific needs in order to provide businessdriven consulting to prospects as well as existing customers. SCs provide businesscentric expertise that helps our Sales team establish market and deallevel visibility.
Key Responsibilities
- Execute thorough discovery of customer requirements and participation directly in sales interactions via calls and webinars
- Develop comprehensive and creative use cases for prospective Nextiva customers
- Present the Nextiva solution in conjunction with customer predefined requirements
- Review quotes RFPs business plans and other customer documents to develop and prepare an effective response or proposal
- Maintain a working knowledge of the industry and competitors in order to act as a valuable resource to the customer and sales teams
- Participate in work groups regarding custom requests and professional services for unique customer requirements
- Develop relationships with vendors including keeping track of new information and sharing with your team
- Develop comprehensive documentation to be leveraged in the composition of the Statement of Work for the Service Delivery Organization
- Provide technical assistance to other departments including Product Management Marketing and People Development teams
- Ensure the solution(s) will work for the customer through demonstration and also through proof of concept (POC) or trial deployments
Communications and Presentations
- Must be compelling passionate and enthusiastic speaker with communication skills of the highest caliber
- Deliver and present comprehensive and customized product and service demonstrations in a clear and concise manner to many levels of technical skill sets and audience sizes
- Understand customerspecific needs to provide businessdriven consulting to prospective and existing customers
- Provide businesscentric expertise that helps our Sales team establish market and deallevel visibility that resonates with prospects and customers clearly differentiating our solutions from the competition
- Be regarded as an experienced operator/practitioner in the Contact Center space and is highly knowledgeable about the unique nuances of this industry
- Solutions Consultant must be able to move between many key facets of the sales cycle from presales engineering support to solution qualification and execution to solution architecture and postsale upsell
- The Solutions Consultant is recognized as a credible thought leader is confidently able to address Clevel discussions and able to help the seller effectively expand the revenue opportunities
Qualifications
- 2 years CCaaS experience
- 2 years as a Sales or Solutions Engineer
- BS Computer Science or equivalent work experience
- Understanding of sales process strategies and solutions selling
- Demonstrate ability to develop build and maintain strong relationships with sales team partners vendors prospects and customers
- Create present and document technical solutions
- Outstanding presentation skills
- Exceptional work ethic time management and organizational skills
- Deep knowledge of Customer Service Software Customer Relationship Software Data Warehousing Software Artificial Intelligence and the application of each.
- Ability to create convincing proposals and documentation including solution diagrams
- Capable of completing job responsibilities with minimal supervision
- Ability to apply solutions technology and products to a business opportunity
Competencies
- Office 365 and Google GSuite programs and applications
- Salesforce application knowledge preferred
- Google Cloud certifications preferred
- Visio and Lucidchart network diagram tools
- PHP Java Python and other programming languages
- API structure and development capabilities
- Data Networking SIP Contact Center technical certifications
- Strong experience with networking protocols standards and hardware
- Legacy Contact Center platforms and modern SIP endpoints
- Proficiency in using hosted contact center applications
- For Scottsdale SC it must be inoffice hybrid 3x/week minimum
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.
Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.
The expected hiring range is $96000$240000 including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.
- Health Multiple health plan options to suit your needs including medical dental vision and telemedicine coverage
- Insurance Life disability and supplemental indemnity plans
- WorkLife Balance Flexible Time Off (FTO) for salaried employees PTO for hourly employees Paid Sick Time (PST) paid parental bonding leave and paid holidays
- Financial Security 401(k) with company match Health Savings Accounts with company contributions Dependent Care FSA
- Wellness Employee Assistance Program and comprehensive wellness initiatives
- Growth Access to ongoing learning and development opportunities and career advancement
At Nextiva were committed to supporting our employees health wellbeing and professional growth. Join us and build a rewarding career!
Established in 2008 and headquartered in Scottsdale Arizona Nextiva secured $200M from Goldman Sachs in late 2021 valuing the company at $ check out whats going on at Nextiva check us out on Instagram Instagram (MX) YouTube LinkedIn and the Nextiva blog.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Nextiva participates in the EVerify Program where and as required by law. For additional information about EVerify visit USCIS.
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Required Experience:
Contract
Employment Type
Full Time
