Associate Director, Business of IT Communications and Change Management Lead
Associate Director, Business of IT Communications and Change Management Lead
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$ 126500 - 199100
1 Vacancy
Job Description
Job Description
Information Technology (IT) powers our company to save and improve lives. Within IT the IT Strategy Realization (ITSR) teams purpose is to lead valuedriven outcomes and accelerate how we transform IT.
Are you passionate about helping people understand and adopt new ways of working Are you creative dedicated and find innovative ways to get the job done If so the Associate Director Business of IT Strategic Communication and Change Management role is a great career move for you!
Position Summary
As the Communications and Change Management Lead for the Business of IT program you will play a critical role in driving sustained adoption of new capabilities and tools that will advance how the global IT organization plans and delivers work. This role is responsible for the development and delivery of a change management plan including impact assessment stakeholder analysis training plan and strategic communications strategy to ensure stakeholder communities are aware engaged and ready to work in new ways with new tools. Demonstrating program value with success stories and testimonials will also be critical for this role. This role will support the Business of IT program and report to the Executive Director of IT Strategic Communications and Change Management.This managerial position is responsible for leading and overseeing a fulltime employee (FTE) and contingent workers ensuring effective collaboration and performance across team members.
Principal Responsibilities
Change Management Lead
Assess the impact of Business of IT initiatives on people processes and systems and develop change management strategies to address potential resistance and drive adoption of new ways of working
Establish and maintain a consolidated view of change initiatives across the value team
Leverage change management frameworks including selfservice tools stakeholder assessments change impacts readiness assessments and training plans to support adoption of the capabilities and tools delivered by the BIT program
Coach project team members to enable effective communications and drive customerfocused messaging
Design and analyze stakeholder surveys to assess perceptions impacts and readiness for change and provide datadrive recommendations
Communications Lead
Develop and implement communications strategies for the program in partnership with Enterprise Architecture team Finance team and other key stakeholders
Develop and maintain an integrated view of planned communications across the Business of IT workstreams to ensure synchronicity and coordination
Develop and maintain a framework for monitoring the success of communications efforts
Work collaboratively with internal and external stakeholders to develop communications messaging and presentations for diverse audiences across multiple channels
Strategy and Execution Focus
Work closely with Business of IT Director to ensure strategic alignment and promote consistent communication and understanding of key program initiatives and core capabilities
Partner with program enablement team to ensure effective operating rhythm across the BIT program and identify areas for improvement
Develop and sustain crossfunctional stakeholder relationships to monitor the implementation of critical strategic initiatives ensure alignment drive continuous prioritization and support risk management as needed
Engage with program leaders to drive alignment and support active sponsorship
Education Minimum Requirements:
Bachelors degree in business organizational change communications or related discipline
Basic Skills and Requirements:
Able to quickly grasp information and develop clear communication with minimal guidance.
Outstanding attention to detail.
Selfmotivated individual requiring minimal direction.
Proven ability to develop successful working relationships with senior executives.
Expert judgment in critical decisionmaking on issues impacting reputation.
Portfolio of work demonstrating the ability to tell complex stories in relatable terms.
Experience working on both Agile and Waterfall deployments.
Required Skills and Requirements:
10 years of experience in change management and communications supporting change initiatives
Expertise and demonstrated experience in delivering organizational change management and communications plans to support adoption of business capabilities and tools
Strong project management skills and proven ability to manage multiple tasks at once in a fastpaced collaborative deadlineoriented environment.
Personal accountability autonomy leadership teaming and organizational skills
Balance operational and strategic priorities in a fastpaced environment with multiple stakeholders and various levels of leadership
Demonstrate active listening skills to learn understand and translate business needs into actionable plans and ensure solutions are customer focused
Tailor and deliver communications for specific audiences demonstrating a deep understanding of stakeholder needs
Team player who is willing to roll up their sleeves to get the job done.
Preferred Skills and Requirements:
Work well in a matrixed organization and across global teams to drive alignment
Make datainformed decisions
Bring a unique perspective that reimagines current ways of working
Passion for technology with digital cloud and transformation experience.
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race color age religion sex sexual orientation gender identity national origin protected veteran status disability status or other applicable legally protected a federal contractor we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws visit:
We are proud to be a company that embraces the value of bringing together talented and committed people with diverse experiences perspectives skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas broad experiences backgrounds and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one anothers thinking and approach problems collectively.
Learn more about your rights including under California Colorado and other US State Acts
U.S. Hybrid Work Model
Effective September 5 2023 employees in officebased positions in the U.S. will be working a Hybrid work consisting of three total days onsite per week Monday Thursday although the specific days may vary by site or organization with Friday designated as a remoteworking day unless business critical tasks require an onsite Hybrid work model does not apply to and daily inperson attendance is required for fieldbased positions; facilitybased manufacturingbased or researchbased positions where the work to be performed is located at a Company site; positions covered by a collectivebargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note this Hybrid work model guidance also does not apply to roles that have been designated as remote.
The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors which may include but not be limited to the primary work location and the chosen candidates relevant skills experience and education.
Expected US salary range:
$126500.00 $199100.00Available benefits include bonus eligibility long term incentive if applicable health care and other insurance benefits (for employee and family) retirement benefits paid holidays vacation and sick days. A summary of benefits is listed here.
San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only:We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no preexisting agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.
Employee Status:
RegularRelocation:
No relocationVISA Sponsorship:
NoTravel Requirements:
25%Flexible Work Arrangements:
HybridShift:
1st DayValid Driving License:
NoHazardous Material(s):
N/ARequired Skills:
Business Communications Business Communications Business Management Business Planning Change Management Communication Communication Management Communications Strategy Enterprise IT Architecture Global Team Collaboration ICT Strategy Information Technology Planning Internal Communications IT Business Solutions IT Operation IT Project Lifecycle Leadership Organizational Alignment Organizational Change Management Organizational Changes Personal Initiative Project Management Readiness Assessments Risk Management Risk Management Programs 9 morePreferred Skills:
Business Change Management Strategies Information Technology (IT) People ManagementJob Posting End Date:
05/21/2025*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Required Experience:
Director
Employment Type
Full-Time
