IT Desktop Support Supervisor (0367) (Hybrid)

Work for Our Water Resources.

Help protect one of Floridas most vital resources water with a career at theSouthwest Florida Water Management District (District).

The District is a government agency whose mission is to protect water resources minimize flood risks and ensure the publics water needs are met. We serve a population of nearly 6million people in westcentral Florida as directed by state law.

Join our Information Technology Bureau

Support the DistrictsTechnology Services section by coaching and mentoring the Desktop Support staff as needed and coordinating their activities. The Desktop Support Supervisor will also provide technical support by assisting in software upgrades critical vulnerability remediation and troubleshooting and resolving user issues.

The District supports employees who prefer flexible schedule so that they can enjoy their time outside of the District through worklife balance. Come build a career that is challenging fulfilling and helps support the Districts mission to protect Floridas water resources.

District employees are offered an excellent total rewards package that includes:

• Florida Retirement System (FRS) District Total Contribution 13.63%
• 9 paid holidays ( 1 floating holiday)
• Generous vacation and sick leave
• Paid Parental Leave including Maternity Bonding and Family Supportive Work Program
• Medical and dental insurance (91 97% District paid)
• Vision insurance
• Deferred compensation Program
• Basic and voluntary life and AD&D insurance
• Longterm disability (District Paid)
• Prescription drug coverage & mail order program
• Health savings & flexible spending accounts

• Flexible schedule for Worklife balance
• Legal and Identity Theft protection
• Wellness program
• Public service loan forgiveness qualified employer
• Tuition reimbursement ($5250/year)
• State adoption benefit qualified employer
• Employee Assistance Program (EAP)
• Transfer in years of service for other public sector work towards the FRS program and sick time

Compensation:

Desktop Support Supervisor 1 $63000.00 $74000.00
Desktop Support Supervisor 2 $75000.00 $85000.00
Desktop Support Supervisor 3 $85000.00 $97500.00

The starting salary range for the IT Supervisor positionreflects the minimum to 50% of the compensation. The starting salary will be based on the education and experience of the successful candidate. The District conducts annual performance evaluations that may award applicable pay increases based on positive employee performance.

Essential Functions

Desktop Supervision:

• Direct monitor and evaluate a staff of 5 technicians and student interns in their performance of assigned tasks. This includes delegating tasks tracking progress of assignments and ensuring deadlines are met.
• Develop specific goals and plans to prioritize organize and accomplish work.
• Using ITILbased processes to streamline the ingestion triage categorization action and resolution for incoming incidents requests and demands.
• Monitor customer feedback address concerns and enhance client satisfaction.
• Generate productivity reports (daily weekly monthly) on response times and resolutions.
• Review ITB procedures for enhancements and develop processes and procedures to ensure consistent positive outcomes.
• Discusses job performance training opportunities and goals with employees throughout the year.
• Recruit interview and select candidates for employment.

Desktop Support:

• Provide technicians with guidance in handling difficult or complex problems and fill in for technicians as needed. This includes:
  • Performing operational tasks necessary to maintain customer hardware and software availability.
  • Installing and Configuring desktops laptops mobile devices and associated peripherals and related Software.
  • Provides handson and remote support for customers requiring access to applications throughout the District including onsite technical assistance to End Users break fixes data migration hardware refreshes etc.
• Provide technical support by assisting in software upgrades critical vulnerability remediation and troubleshooting and resolving user issues.
• Resolve technical issues using creative thinking information technology best practices system documentation and vendor support.
• Manage ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to enduser requests for updates on ticket status and promptly follow up.
• Perform software risk analyses for new purchases and annual renewals of software.
• Coordinates reconfiguration & relocation of customers with General Services.
• Coordinates a seamless & personal onboarding experience; creating positive high touch experience for new District staff.
• Conduct oneonone and/or large group trainings and produce howto documentation.
• Coordinate and provide input in the IT budget by gathering customer needs and purchasing and maintaining hardware that meet those needs. This includes new requirements and computer lifecycle replacements for staff use and special purpose devices throughout the District.
• Inventory and track computer equipment throughout its lifecycle.

Project Tasks:

• Participate in IT projects in various roles to include communication coordination and facilitation of different tasks or needs.

Working Conditions

Physical Visual Acuity Requirements: Medium Work General Stooping Crouching Reaching Standing Walking Pushing Pulling Lifting Fingering Talking Hearing Repetitive Motion

Working Environmental Conditions: Inside None

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee may be subject to callin outside of regularly scheduled work hours or required to be on call including on nights weekends or holidays to respond to emergency management activities or other incidents requiring rapid response in support of District operations.

Required Credentials for Desktop Support Supervisor Opportunities

Desktop Support Supervisor 1

• Bachelors degree (or higher) in Information Technology or related field
• Four (4) years Information Technology experience
• Experience in a lead role and/or Five (5) years in the specific job profile
• Equivalent combination of experience and education is accepted
• Valid drivers license

Desktop Support Supervisor 2

• Bachelors degree (or higher) in Information Technology or related field
• Six (6) years Information Technology and supervisory experience
• Equivalent combination of experience and education is accepted
• Valid drivers license

Desktop Support Supervisor 3

• Masters degree (or higher) in Information Technology or related field
• Eight (8) years Information Technology and supervisory experience
• Equivalent combination of experience and education is accepted
• Valid drivers license

Application Process

The District will determine eligibility for employment solely from the information provided on a District employment application. All applicants are required to complete in full the District employment application. Incomplete applications will not be considered. A resume will not be considered as a substitute for the required District application for the purpose of qualification. Applicants who are within 30 days of graduation if selected are not allowed to start until all minimum qualifications are met.

Additional Details

This position is typically scheduled to work 40 hours per week Monday to Friday out of theBrooksville FLoffice. This position iseligible for compensatory time for hoursworked over 40 hours in a week.

Travel Required

travel using District vehicle within Districts coverage area.

Accepting applications until May 30 2025 at 4:00 PM

About Us

The District is responsible for managing the water resources for west central Florida which includesapproximately 10000 square miles of territory spanning 16 counties and serving more than 6 million residents. Established in 1961 as a floodprotection agency our objective is to meet the needs of current and future water users protect and preserve our water resources manage the water supply protect water quality and preserve waterrelated functions.

Start and grow your career with the District! The District prides itself on providing a positive work environment that engages and supports our employees through flexible and remote work schedules. We provide and support learning and development for staff at all levels including conferences association memberships and formal education. Let us know if you have previous public sector experience that may allow for additional perks! Click on the link to apply.

#WorkForOurWater

Equal Employment Opportunity/Veterans Preference/DrugFree Workplace/Tobacco Free Campuses.

All applicants shall receive equal consideration and treatment in employment without regard to race color religion ancestry national origin age sex marital status familial status or medical condition. All recruitment hiring placements transfers and promotions will be on the basis of individual skills knowledge and abilities and the feasibility of any necessary job accommodation(s).

The Southwest Florida Water Management District (District) does not discriminate on the basis of disability in regard to job application procedures hiring and other terms and conditions of employment. It is further the policy of the District to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. If you require reasonable accommodation in completing an application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to the Human Resources Office Chief at 2379 Broad St. Brooksville FL; telephone (352)or(FL only); or email .If you are hearing or speech impaired please contact the agency using the Florida Relay Service(TDD) or(Voice). In the event of a complaint please follow the grievance procedure located at District participates in EVerify employment eligibility verification. We will provide the Social Security Administration (SSA) and if necessary the Department of Homeland Security (DHS) with information from each new employees Form I9 to confirm work authorization.

The District does not sponsor applicants for work visas.