Sr. Product Owner, Servicing

Who We Are

At Corebridge Financial we believe action is everything. Thats why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise scale what works and act decisively for our customers and partners.
• We deliver on commitments: We are accountable empower each other and go above and beyond for our stakeholders.
• We learn improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives enabling our colleagues to make an impact and bring their whole selves to work.

Who Youll Work With

For nearly 60 years weve helped millions of Americans turn their vision for retirement into reality. Thats why so many plan sponsors and plan participants continue to place their trust in us year after year. The average length of our relationships with plan sponsors is approximately 28 years and roughly three in ten inplan individual clients have been with us for more than 20 years. We are a leading retirement plan provider for K12 schools healthcare government higher education and other notforprofit institutions. Through our strong partnerships with plan sponsors and consultants a dedicated financial advisor network and innovative technology solutions and tools we make retirement planning easy and accessible and help people turn their financial dreams into realities.

About The Role

As a Senior Product Owner you will be responsible for leading initiatives focused on the digital transformation of our life insurance and annuity sales new business and servicing processes. This role requires exceptional leadership communication and organizational skills to manage an enterprise workstreams engage with diverse stakeholders and ensure seamless program execution within tight timelines. The ideal candidate will have a sharp business mind and a proven ability to structure define and implement multitrack initiatives. The Senior Product Owner will own strategic initiatives from inception to completion with a focus on delivering business outcomes. As an integral member of the team the Senior Product Owner will have the opportunity to work with leaders across the organization to define and deliver initiatives that will shape the future of the Life Individual Retirement and Retirement Services business.

Responsibilities

• Execution of an EnterpriseLevel Digital Program focused on Inforce Servicing
  • You will execute work tied to an enterpriselevel digital servicing program from initiation to completion ensuring deliverables align with strategic objectives and meet highquality standards assist the team in the creation of business cases cost benefit analysis and market assessments.
  • You will partner with senior leadership to lead multiyear multidiscipline transformational programs for advisory and brokerdealer products and solutions.
  • You will leverage market insights and data to ensure Corebridge Financial is an industry leader in supporting straightthrough processing of inforce servicing requests from both the agent and the end customer limiting manual intervention and reducing operating costs.
  • You will deliver digital solutions in support of the Servicing transformation leveraging industry knowledge of operational process in the Life Individual Retirement and Group Retirement industry.

• Customer Experience Design
  • You will collaborate with customer and user experience designers software engineers and others across the business to identify new features and experiences that will differentiate Corebridge Financial and make it easier for agents to do business with us and for our clients to take action in their financial lives.
  • Articulate a compelling and inspiring vision that puts clients and advisors at the heart of how we serve.
  • Courageously challenge the status quo to establish a new standard while patiently pushing the organization on the path to achieving it.

• Business Case Development
  • You will build a business case for the designed program and present it to leadership for approval; then you will tracking program costs and value realization tied to the approved business case.
  • You will develop compelling presentations and materials that articulate the Programs vision plans and goals to internal and external stakeholders.

• Planning & Product Road Mapping
  • You will work crossfunctionally within Corebridge Financial to build cohesive product roadmaps to realize ambitious goals and strategic priorities around these critical client and advisor experiences.
  • You will collaborate with our technology partners to build integrated scalable and extensible tools to deliver on our promise.

• Adoption & Value Realization
  • You will be responsible for the full endtoend rollout to realize the full value of the solutions including coordinating marketing and training plans and measuring adoption and benefits.
  • You will work with business stakeholders to define the approach to measure and track benefits identified through the lifecycle of an initiative (KPIs)
  • You will implement change management best practices ensuring team cohesiveness through engagement of stakeholders and project owners

• Reporting & Risk Management
  • You will be responsible for managing and reporting full project costs and value realization in collaboration with business and IT teams.
  • You will review business metrics against the defined performance measures monthly and quarterly to ensure alignment while identifying any needed changes affecting the channel business or product strategy.
  • You will identify potential risks and implement proactive measures to mitigate challenges ensuring Program success under tight timelines.

• Transformation Leadership
  • You will serve as the central point of contact among workstream team members IT teams executive leadership and distribution partners fostering effective communication and collaboration. Establishing appropriate forums and steering committees to highlight guide and direct strategic initiatives.
  • You will be responsible for managing team members associated with your workstream
  • Assist in team development while holding teams accountable for their commitments
  • Ensure effective communication flow across and within teams. Deliver and coach for messaging that is appropriate for a range of audiences such as teams leadership and end customers
  • You will indirectly manage and coordinate the efforts of internal and external teams to ensure alignment and timely delivery of Program objectives.

Please note this is not an exhaustive list of all responsibilities of the position and the requirements of the job may change in line with business needs.

Skills and Qualifications

• Industry Knowledge
  • Understanding of the Life Insurance Individual Retirement and Group Retirement Industry; the distribution framework financial advisors and their clients needs and behaviors using data analysis direct communication and support resources.
  • Minimum of 2 years of experience in a consulting space or an insurance organization with knowledge of operational processes in support of servicing inforce business.

• Program Management & Digital Transformation Experience:
  • 10 years of project management experience
  • Experience developing strategies and/or in a strategy role within a financial services organization or working with a leading consulting company in their Operations practice.
  • Experience in Transformation and/or Strategy roles with knowledge of technology and digital trends impacting operational processes.
  • Experience managing programs in a structured and organized manner with the ability to create actionable implementation plans and timelines; knows how to deliver on time and manage teams and stakeholders to deliver to the same; experience with change management framework & practices.
  • Track record of implementing large change initiatives within tight timelines and within budget.

• Working knowledge of:
  • Latest Digital trends in insurance and across adjacent industries including IRI Digital First for Annuities digital servicing platform providers and/or trends in digital servicing.
  • CX based process journey design
  • Lean management practices in developing effective and efficient processes.
  • Root cause problem solving experience.

• Strong Analytical Thinking & Problem Solver:
  • Ability to break down complex issues into smaller addressable solutions; can take a strategic point of view in formulating actions and solutions.

• Technical Proficiency:
  • Familiarity with digital transformation processes agile methodology IT systems data and analytics plus common project management tools.
  • You must demonstrate a strong understanding of technology to collaborate with our technology partners to build integrated scalable and extensible tools to deliver on our promise.

• Leadership Skills:
  • Proven ability to lead diverse teams and influence stakeholders at all levels
  • Ability to manage complex relationships with executives maintain strong and transparent communication and manage expectations effectively.
  • Strong People Leader who sets clear direction for the team and actionable deliverables; data driven and manages through metrics
  • Strong coach and people developer; ability to assess talent consistently and fairly
  • Action Oriented enjoys working hard and looks for challenges; able to act and react as necessary even if limited information is available; not afraid to take charge of a situation

• Communication:
  • Exceptional verbal and written communication skills with the ability to develop highimpact presentations and materials
  • Ability to communicate in a structured and crisp manner
  • Strong communication and influence ability to work across teams at all levels
  • Strong relationship and team building skills unifying teams on common goals

• Education:
  • Bachelors degree required; MBA preferred
  • Certifications: PMP Agile or equivalent certifications are a plus

Compensation

The anticipated salary range for this position is $175000 to $210000 at the commencement of employment. Not all candidates will be eligible for the upper end of the salary range. The actual compensation offered will ultimately be dependent on multiple factors which may include the candidates geographic location skills experience and other qualifications.

In addition the position is eligible for a discretionary bonus in accordance with the terms of the applicable incentive plan.

Corebridge also offers a range of competitive benefits as part of the total compensation package as detailed below.

Work Location

This position is based in Corebridge Financials Houston TX and Newark NJ offices. This position is also open as remote for the right candidate.

Estimated Travel

Minimal travel.

This role is deemed a covered associate under SEC Rule 206(4)5 17 CFR 275.206(4)5 Political contributions by certain investment advisers and other federal and state paytoplay rules. Candidates for the role must not have made any political contributions that under 17 CFR 275.206(4)5 or other federal or state paytoplay regulations would disqualify the candidate or Corebridge Financial from conducting Corebridge Financials business or that would otherwise create a conflict of interest for Corebridge Financial. Applicants who are selected to move forward with the application process will be required to disclose all U.S. political contributions they and their household family members have made over the past two years.

Why Corebridge

At Corebridge Financial we prioritize the health wellbeing and worklife balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally ensuring that they have the resources and flexibility needed to thrive.

Benefit Offerings Include:

• Health and Wellness: We offer a range of medical dental and vision insurance plans as well as mental health support and wellness initiatives to promote overall wellbeing.
• Retirement Savings: We offer retirement benefits options which vary by location. In the U.S. our competitive 401(k) Plan offers a generous dollarfordollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to taxexempt organizations 1:1 up to $5000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

Eligibility for and participation in employersponsored benefit plans and Company programs will be subject to applicable law governing Plan document(s) and Company policy.

We are an Equal Opportunity Employer

Corebridge Financial is committed to being an equal opportunity employer and we comply with all applicable federal state and local fair employment laws. All applicants will be considered for employment based on jobrelated qualifications and without regard to race color religion sex gender gender identity or expression sexual orientation national origin disability neurodivergence age veteran status or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation growth and profitability. Through a wide variety of programs and initiatives we invest in each employee seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.

Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process please send an email to . Reasonable accommodations will be determined on a casebycase basis in accordance with applicable federal state and local law.

We will consider for employment qualified applicants with criminal histories consistent with applicable law.

To learn more please visit:

Functional Area:

SM Sales & Marketing

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

American General Life Insurance Company