Quality Control Coordinator II

Job Summary:

Responsible for providing administrative and laboratory support by performing incoming sample management and product release for House Brand products. Compiles and trends data from samples provides overall support to QC and assists in investigations for the Quality Department.

Job Expectations:

• Verify all incoming products are properly received stored and segregated in the warehouse.
• Ensure incoming products and components are on HOLD/Quarantine until properly evaluated and approved for receipt.
• Reconcile all received products to ensure compliance against established specifications.
• Complete and maintain product documentation (e.g. testing and sampling logs test request forms COAs/test reports etc.)
• Collect samples of incoming products following established sampling procedures.
• Prepare samples to send to appropriate staff thirdparty labs and other locations.
• Monitor document and file laboratory tests for all incoming products.
• Monitor and review laboratory test results to make QC dispositions for incoming products.
• Maintain retain products retain storages and all necessary finished goods samples and documentation.
• Assist to investigate document and resolve quality issues for all House Brands products.
• Assist Quality Manager and Operations personnel to review and perform HOLD/Quarantine on any deficient products for further review and/or corrective action.
• Report to management on quality issues trends and losses.
• Communicates with other departments to facilitate inspection and disposition.
• Assist in driving resolution of product quality customer inquiries complaints and internal nonconformance events ensuring positive resolution to customer.
• Assist in creating and revising technical and controlled documents including Specifications COAs as needed.
• Assist in creation and revision of Standard Operating Procedures (SOP) and Step Action Guides (SAG) to support Quality Systems.
• Assist with Document Control Management of Change Control CAPA and other Quality Systems tracking/trending.
• Train and/or crosstrain other employees as needed.
• Assist to maintain scheduled calibrations of quality test equipment and gauges.
• Perform other assigned duties as determined by the Quality Management.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable with or without notice.

Knowledge Skills and Abilities:

Required:

• Pays attention to detail
• Proficiency in spoken and written English
• Good verbal and written communication skills
• Mathematical Skills Basic Arithmetic count add and subtract
• Ability to work with minimal supervision while remaining productive at all times
• Ability to stay positive and calm in difficult and/or trying circumstances
• Ability to effectively interact with all levels of personnel
• Ability to write routine reports and correspondence
• Must be assertive and be able to enforce procedures and call out deviations appropriately
• Must have excellent problemsolving skills
• Must be able to follow written SOPs / work instructions
• Must be able to work in a team environment and work to resolve issues
• Must be resultsoriented and strive to meet team and organizational goals
• Must be able to work flexible hours to include daily overtime and some weekends

Equipment/Systems Knowledge:

• Proficient in Microsoft Office Suite (Basic Use of Spreadsheet)
• Experience with Google Business Suite (Gmail Drive Docs Sheets Forms) preferred
• SAP
• Warehouse Management System (WMS)
• Scales Measuring Devices and other various equipment

Experience Requirements:

Generally 35 years of relevant industry experience in Quality Control and/or Assurance or a related role.

Quality Systems exposure (Document Control Change Control NCRs CAPA etc.)

Education Requirements:

BS/BA degree in Engineering Chemistry Biology or Food Science preferred. Or High School Diploma with a combination of education training and equivalent work experience.

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Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party (Agency) candidates. If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to . Do not contact iHerb employees directly. If requested to work on a role any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earths bestcurated selection of health and wellness products at the best possible value delivered with the most convenient experience.

Were the worlds largest eCommerce platform dedicated to vitamins minerals and supplements and other health and wellness products. For more than 25 years weve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items we ship over 50000 products from over 1800 brands direct to our customers in 180 countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer Empower Our People Be Entrepreneurial & Pivot Quickly
Embrace Diversity & Inclusion Strive for Simplicity

iHerb Benefits
At iHerb we are dedicated to offering programs designed to help our employees and their families stay healthy live well and plan for their financial future. Built on a strong foundation our programs provide options and upgrades with flexibility protection and security in mind. For the comprehensive benefitslist visit our international team members you may be eligible forbenefitsdepending on the country where you are Acquisition Partner/local HR representative will go over thebenefitsyou are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.