Breast & Cervical Health Patient Navigator

At DAP Health we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider we deliver compassionate highquality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health wellness programs and beyond with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate innovative organization dedicated to making a meaningful impact in the lives of those we serve. If youre looking for a dynamic and purposedriven environment we invite you to explore the opportunity to contribute to our mission.

Job Summary
The Breast & Cervical Health Patient Navigator (BCPN) is responsible for providing health care systems navigation for patients who seek breast and cervical cancer screening/diagnostic services at DAP Health. The BCPN will guide patients through the cancer continuum of care to be screened for breast and cervical cancer receive any necessary diagnostic care get treatment if cancer is diagnosed and receive followup care after treatment. The BCPN will work to ensure timely entry into the continuum timely result notification of screening and diagnostic care assess gaps in service availability identify barriers faced and determine what can be done to address those gaps and barriers. The BCPN will also provide patients and families with education and information regarding the continuum of care process. The BCPN serves as an important facilitator among the patient family caregiver and health team. The Director of Operations for OBGYN & Behavioral Health provides technical assistance crosssite alignment and programmatic guidance to ensure adherence to protocols and quality benchmarks
Supervisory Responsibilities: None
Essential Duties/Responsibilities

• Enroll patients in navigation program and initiate communication with patients upon receiving a referral for breast/cervical cancer screening and/or a resulted cervical cancer screening test
• Support and maintain ongoing and appropriate communication with patients throughout the cancer continuum of carescreening diagnosis and treatment until final diagnosis is reached
• Manage all active cases until final diagnosis including shortterm surveillance monitoring as directed in the EHR and document all interactions with patients accurately and appropriately in EHR
• Provide education and instruct patients on breast and/or cervical procedural preparation as applicable
• Schedule and reschedule patient appointments for continuity of care
• Facilitate communication and coordination among the health care team involving the patient in decisionmaking to reduce delays until a final diagnosis is reached
• Conduct intakes and assessments to assess barriers for adherence to diagnostic workup and/or initiation to treatment
• Collaborate with care teams internal departments and community organizations to address barriers to care.
• Connect patients and their families to community and social support services
• Advocate and educate with compassion and empathy for the patient to ensure patient has the knowledge to care for their condition is empowered to be responsible for participating in the plan of care to facilitate positive outcomes
• Appropriately comanage and seek assistance from Nursing for abnormal/cancer cases
• Conduct recalls for patients on shortterm surveillance for breast/cervical cancer screening services
• Complete and submit DETEC within standards for all Every Woman Counts cases
• Develop relationships with external referral providers providing diagnostic and treatment services and with community organizations providing social support services
• Use reporting tools to manage case load recalls targets and referral status
• Work toward meeting core program performance indicators and population health goals
• Plan and execute mobile mammography events at the health center in collaboration with Clinic Leadership
• Participate in and attend all meetings as requested such as team program meetings clinic/department meetings committees huddles and trainings
• Support quality improvement initiatives related to cancer screening completion follow up and timelines of care
• Follow scopespecific program and DAP Health guidelines policies procedures and protocols for patient care and service quality
• Perform other duties as assigned

Required Skills/Abilities

• Critical thinking and problem solving
• Excellent customer service
• Excellent oral and written communication skills
• Ability to relate to and work with persons of all ages social backgrounds and ethnic backgrounds
• Demonstrate an understanding of and an appreciation for the physical social and psychological needs of the population served
• Good organization and time management
• Ability to work independently and meet deadlines
• Excellent interpersonal skills
• Ability to perform Motivational Interviewing
• Knowledge of medical terminology and computer skills
• Abilityto travel to DAP Health locations throughout San Diego and the Coachella Valley
• Bilingual in Spanish/English preferred

Education and Experience

• Current BLS certification obtained through the American Heart Association or American Red Cross
• Minimum of two years working in an OBGYN health setting and/or community health setting
• Experience with providing patient education and care coordination
• Knowledge and experience of health care access and health system navigation connecting patients to social service support agencies and resources
• Minimum of two years of breast or gynecological cancer screening navigation/care coordination or two years of care coordination/patient navigation in a related field preferred
• Knowledge of breast and cervical cancer screening services and education preferred
• Knowledge of available public funded programs including Every Woman Counts Family PACT and Breast Cervical Cancer Treatment Program (BCCTP) preferred
• Medical Assistant certificate preferred
• Patient Navigation certification preferred

Working Conditions/Physical Requirements

• This position is onsite at a DAP Health clinic location
• Able to lift/move up to 40 pounds move from place to place and stand for long periods of time
• Requires current and valid drivers license and current personal auto insurance