Account Manager - Inside Direct Sales
Account Manager - Inside Direct Sales
Posted on :
20-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
20-05-2025
Job Description
Why should you join
DocuWare stands for globally distributed international teams and an open corporate culture that invites you to help shape it. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries In that case we are happy to welcome you to the team.
#LIDNI
#LIDNI
Your Responsibilities
Were looking for an Account Manager to be the primary contact for DocuWares direct customers after implementation. This role focuses on ensuring a smooth transition from Professional Services building strong relationships and identifying opportunities for growth and upselling. The Account Manager works closely with Sales Marketing and partners to drive customer engagement conducts webinars promotes DocuWare solutions and manages escalations to deliver value and minimize churn.
This is a hybrid work schedule with two days a week required in our Beacon NY office.
This is a hybrid work schedule with two days a week required in our Beacon NY office.
- Develop and maintain strong longlasting relationships with customers proactively seeking opportunities to increase customer satisfaction and loyalty.
- Ensure customer adoption and usage of our products and services providing guidance and best practices to drive maximum value.
- Act as the customer advocate providing feedback to internal teams to improve our products and services.
- Win back cancelled contracts and evaluate the contract size and reasons for cancellation. If there is an upsell potential this individual will arrange meetings as needed.
- Contact the customer directly identify potential for addon sales and pass the lead on to the Direct Sales Manager. After an assessment period to gather knowledge the Account Manager will extend this approach to indirect customers of Authorized DocuWare Partners.
- Contact the customer directly identify potential for addon sales and pass the lead on to the Direct Sales Manager. After an assessment period to gather knowledge the Account Manager will extend this approach to indirect customers of Authorized DocuWare Partners.
- Contact the customer directly identify potential for addon sales and pass the lead on to the Direct Sales Manager. After an assessment period to gather knowledge the Account Manager will extend this approach to indirect customers of Authorized DocuWare Partners.
- Monitor customer health metrics and identify atrisk accounts developing and executing retention and growth plans to address any issues.
- Conduct webinars on a regular base and work with the Marketing department to oversee campaigns.
- Based on the webinar attendees lists the Account Manager will identify upsell opportunities and either will contact the customer directly or will pass the information to the Authorized DocuWare Partners.
- Collaborate with crossfunctional teams to resolve customer issues and ensure a seamless customer experience.
- Analyse customer data to identify trends and opportunities for improvement and provide insights to drive continuous improvement of customer success initiatives.
- Occasional business travel required.
What you need to succeed
- Bachelors Degree in business administration business informatics industrial engineering or related field or equivalent combination of education with corresponding professional experience.
- 24 years experience in a customer success account management or customer service role.
- 24 years experience in software selling
- Excellent communication skills especially with representatives of corporation management.
- Excellent presentation skills and very high ability to argue ability to analyze business processes and find individual solutions.
- Ability to build and maintain strong longlasting customer relationships.
- Knowledge of cloud technology and IT in general.
- Analysis of business processes to find solutions.
- Ability to work conceptually systematically and independently.
- Highly self motivated with ability to contribute to a team.
- Ability to help / train the customer to use the product base features (no technical support)
What we can offer
- $75000 base plus commission no cap on commission however OTE is an expected to be $100000.
- Standard 40 hours work week Monday to Friday from 8:30am to 5:00pm EST.
- DocuWare funds $2000/$4000 annually towards single/family HDHP deductible
- Your choice of 4 medical plans (HDHP EPO PPO)
- Short Term Disability (100% company paid)
- Long Term Disability (100% company paid)
- Group Term Life insurance (100% company paid)
- 401(K) with company match
- 12 annual paid holidays and generous PTO plan
- Profit Sharing
- Internationally growing and well established company
- Thorough onboarding & induction period
- Training and development opportunities
- Participation in a positive intercultural company culture with an openness to new ideas
- Virtual instructor led fitness offerings.
- Access to Udemy training academy and Tuition Reimbursement
- Flexible Spending & Dependent Care Accounts
- Company events and more
Our Values
New ideas are always welcome here.
At DocuWare youll find an open corporate culture a wide variety of options for further education and a friendly informal work environment. We offer creative selfmotivated individuals a diverse international working environment with plenty of freedom and opportunity for professional development.
You can find what makes us a unique and rewarding employment experience on Instagram! Check us out at
At DocuWare youll find an open corporate culture a wide variety of options for further education and a friendly informal work environment. We offer creative selfmotivated individuals a diverse international working environment with plenty of freedom and opportunity for professional development.
You can find what makes us a unique and rewarding employment experience on Instagram! Check us out at
Our application process
1. Virtual prescreening with a Recruiter to get to know each other.
2. Virtual interview with the Recruiter and Hiring Manager.
3. Demo Interview of the DocuWare solution.
4. Final inperson interview in the Beacon NY office.
2. Virtual interview with the Recruiter and Hiring Manager.
3. Demo Interview of the DocuWare solution.
4. Final inperson interview in the Beacon NY office.
Your hiring partner
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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