Medical Assistant/Customer Service Specialist, Full-Time - Grand Rapids, MI
Medical Assistant/Customer Service Specialist, Full-Time - Grand Rapids, MI
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$ 19 - 23
1 Vacancy
Job Description
Medical Assistant/Customer Service Specialist
Grand Rapids MI
Vivo Infusion Certified Medical Assistant/CSS:
In this position you will play a crucial role in our clinical operations by providing essential support to our medical team patients and the infusion center! As a Medical Assistant you will be responsible for welcoming patients assisting medical staff and delivering safe compassionate care in accordance with all external and internal guidelines and regulations.
We are looking for a Medical Assistant with prior administrative experience strong initiative and the ability to work independently.
Compensation:
Pay Range: $19.00 $23.00 / hr.
Bonus Plan Target: 5% Annually (Based on performance)
Private Equity for the Greater Good Companywide Employee Ownership Program
Benefits Offered:
Medical Dental Life Vision
Option for HSA w/ Employer Contribution
401K with Match up to 4%
PTO: Accrual 4 weeks/YR buyback program (get paid for unused PTO) and PTO donation program to allow Vivo team members to donate to others in need.
Wellness Reimbursement Program $360 Annually
Employee Referral Bonus Uncapped bonus potential
Tuition Assistance Program
Employee Assistance Program (Employerprovided)
Short & longterm disability (Employerprovided)
& More
Employment Type & Schedule FLSA Status:
FullTime
Monday Friday; 8:30am am 5:00 pm
NonExempt
Reports to: Clinical Operations Manager
Location: Grand Rapids MI 3230 Eagle Park Dr NE Suite 101
Primary responsibilities:
- Performs a variety of patient care activities rendering quality patients in accordance with standards of practice.
- Room clinic patients in person or virtually and update patient chart with the required information
- Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
- Provide administrative and frontend support: Greet patients assist with scheduling manage phone calls (incoming and outgoing) and process payments.
- Oversees and ensures efficient turnover of exam rooms
- Assist provider in the exam room as requested
- Collect prepare and submit ordered patient lab specimens as directed.
- Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents.
- Triage patient phone calls and messages and document them appropriately
- Orders and manages supplies under the direction of manager
- Disinfect and stock the exam rooms.
- Assist in obtaining records required for the patients chart
- Demonstrate effective communication skills reporting patient issues as needed throughout the treatment day.
- Follow company policies and CDC guidelines for infection control.
Secondary responsibilities:
- Assist with proper handling and storage of hazardous materials.
- Maintain confidentiality of all company and patient records. Adhere to HIPPA.
- Communicates schedule changes to the team and assists with rescheduling patients.
- Manages incoming mail and deliveries.
Qualifications:
- High school graduate or equivalent required.
- Medical Assistant Certification required.
- CPR/BLS required.
- 6 months of clinical experience required.
- 1 year in an administrative or customer service role preferred.
- Phlebotomy and lab processing skills preferred.
- Selfmotivated with the ability to work independently as needed.
- Must possess outstanding communication and interpersonal skills with ability to communicate professionally and effectively with other staff members patients and physicians.
- Must possess computer skills for electronic recordkeeping.
- Able to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Who We Are:
The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable safe and convenient setting! Vivo is a national company with locations in 15 states providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you.
Our highly trained medical professionals are dedicated to delivering a safe comfortable and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized care for every patient.
We are passionate about providing highquality patient care relationships with our referring Providers and nurturing our company culture!
Vivo Infusion has received The Gold Seal of Approval from The Joint Commission.
The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers.
An organization that achieves The Gold Seal of Approval shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve.
Learn more about Vivo by visiting our website:
Work environment and physical demands:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to sit talk and/or hear. The employee is frequently required to use hands to finger handle or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop kneel crouch or crawl and/or smell. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
The work environment is indoors in a medical office and is generally quiet including sounds of medical equipment.
RECRUITMENT PRIVACY STATEMENT Notice to All Applicants:
Vivo Infusion posts all open positions on the Careers page of the company website: will never be asked to provide personal identification information (e.g. SSN Drivers License Passport) or financial information (e.g. Banking Information) during the application and Interviewing process.
We may request:
- Contact details such as name address email address and phone number.
- Employment history including previous employers and job titles/positions.
- Background information including academic/professional qualifications job qualifications education certifications or licenses details included in your CV/resume transcripts and employment references.
- Nominated references including their name contact details employer and job role.
- Proof of your eligibility to work in the US.
- Desired salary.
If you have any questions or concerns about this Recruitment Privacy Statement or how we handle your personal data please contact us at 855.478.1528 or emailing .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
