Legal Assistant 2
Legal Assistant 2
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$ 38844 - 42394
1 Vacancy
Job Description
DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families community organizations advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals families and communities for a better quality of life.
LEGAL ASSISTANT 2
Office of Inspector General
2255 West Ina Road Tucson Arizona 85741
Salary: $38844$42394
Grade: 17
Closing Date: May 25 2025
Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals who are committed to service community and teamwork. To learn more about DES please visit ; or click on the link here to view Our DES video. Come Join the DES Team!
DES is seeking an experienced and highly motivated individual to join our team as a Legal Assistant 2. This position works with The Appellate Services Administration (ASA) provides an administrative hearing and review process for approximately 45 programs administered by DES. Subject matter generally falls into three main categories: benefit eligibility and overpayment licensing and certification of service providers and claimant fraud. This position functions as a Validator Legal Assistant and Docket Officer to provide support to the Administrative Law Judges (ALJs) at the Office of Appeals. This function is mission critical as ASA requires this journeyman level legal assistant position to provide daily advice to parties regarding the status of their Public Assistance (PA) appeals answer process questions and provide assistance consistent with due process requirements. The Docket Officer responsibilities include communication to and from the ALJs with parties which is required to prevent prohibited exparte communications. Direct communication with parties allows Docket Officers to assist in timely scheduling of PA hearings and enables parties to be more knowledgeable about the process and to prepare for and participate in their hearings. Due to the needs of the business this position has inoffice requirements.
Essential Duties and Responsibilities include but are not limited to:
Answers elevated calls Inquiries and concerns that could not be resolved by subordinates. Performs complex research in multiple databases and systems required to assist Validators and respond to inquiries and status of appeal calls. Registers parties for hearings utilizing designated computer programs. Explains appeal procedures and policies to parties and the public. Communicates with parties on behalf of Administrative Law Judges (ALJs)
Analyzes jurisdiction issues etc. by reviewing imaged and paper documents per case.. Identifies and corrects errors and virtually prints missing documents. Uses PC to research related issues elevated by legal support staff or referred by ALJs ASA management or other DES Departments.
Timely and accurately processes requests for postponements withdrawals and other requests by parties and ALJs. Uses PC to input prompt and accurate notes regarding docket calls and processing requests on the Appeals Processing System (APS) regarding any party contacts on appeal cases as well as include additional exhibits submitted by parties in the case file.
Ensures incoming appeals meet noticing deadlines mandated by Federal and State laws. Researches appeal for potential to set aside and remand in order to expedite process for customers. Researches complex issues for case file in Healthy Arizona Plus (HEA) AZTECS and DBME OnBase to choose exhibits for a hearing.
Elevates appeals to the Board for Appeals as necessary. Uploads Administrative Law Judge decisions dispositions and orders into HEA and AZTECS for department to take action. Follows up with Department Case Workers and Local Offices to ensure all action was taken on a case as instructed by Judge. Enters notes into Case Documentation in HEA and AZTECS.
Knowledge of:
Healthy Arizona Plus Public Assistance online application system
Auto Scheduling systems
The Administrative Procedures Act
MS Office (Word Excel) Google Apps (GMail) Adobe Acrobat
Organization and maintenance of confidential paper and electronic files
Arizona Public Assistance and Unemployment Insurance law practices and procedures
Customer service techniques: telephone in person and office security procedures
Identification of complex legal issues with appeals in a timely manner;
Case management systems (e.g. APS Clear2There mainframe HEAplus AZTECS)
Virtual Office requirements related to remote work environment and handling sensitive data
Skills In:
Managing multiple computer programs at one time
Identifying appropriate legal documents in an
Imaging system to create and send out notices for hearing and create case files
Operating various office equipment
Customer service techniques
Interpersonal skills to handle internal and external customer complaints and concerns
Ability to:
Effectively communicate (e.g. verbal written and reading) with internal and external customers ALJs coworkers agency personnel supervisors and managers
Work with minimal supervision
Use critical thinking to analyze complex appeals requests resolve conflicts between competing information and extract and capture pertinent legal information
Adapt to prescribed procedures within the Administration
Perform repetitive detailed work with a very high level of accuracy and speed
Multitask
Manage conflicting priorities and demands
Analyze and research complex case information observing confidentiality policies and making command decision on assigning workload to meet legally mandated deadlines
Work with customers and staff of various backgrounds nationalities and needs
This ideal candidate for this position will have:
Paralegal or Legal Assistant Certification from an accredited University college or ABA accredited training program; Associate degree from an accredited college
Experience as a legal assistant
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).
Successfully pass background and reference checks; employment is contingent upon completion of the abovementioned process and the agencys ability to reasonably accommodate any restrictions.
If this position requires driving or the use of a vehicle as an essential function of the job then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current valid classappropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R210207.11).
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical dental life and shortterm disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and longterm disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours biweekly for the first 3 years
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program).
Sick time accrued at 3.70 hours biweekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the LongTerm Disability (LTD) program after a 27week waiting period. The ASRS defined benefit plan provides for lifelong income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of taxdeferred retirement investments.
On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.
For questions about this career opportunity please contact us at .
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
Employment Type
Full-Time
