Asian Player Development Floor Manager
Asian Player Development Floor Manager
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Salary Not Disclosed
1 Vacancy
Job Description
SUMMARY
Responsible for managing Asian VIP Ambassadors including business functions. Responsible for generating a positive and friendly atmosphere and supporting staff as needed. Promotes excellent customer service and employee relations. Presents oneself in a neat and clean appearance at all times. Performs all other duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Supervises leads and directs VIP Ambassadors ensuring all regulatory compliance within all gaming regulations internal controls and company policies.
- Performs activities such as hiring training assigning work evaluating performance and administering disciplinary actions for VIP Ambassadors.
- Ensures employees are trained to work safely and efficiently within current regulatory guidelines.
- Evaluates shift schedules and adjusts if necessary to accommodate operational and departmental needs.
- Prepares maintains and submits essential paperwork and reports.
- Manages Asian Player Development sales initiatives targeting highvalue customers.
- Executes Asian Player Development events to completion.
- Manages corporatelevel sales efforts by working directly with management of other Resorts World properties and vendors.
- Works closely with sister properties to increase crossproperty traffic and play.
- Ensures departmental policies are being met through review of VIP Ambassador comp histories and car service reports.
- Enforces all HR policies and issues disciplinary action as needed.
- Works with departmental management to produce and maintain departmental schedules.
- Works independently.
- All other duties as assigned.
QUALIFICATION REQUIREMENTS:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
- Must have excellent planning organizational verbal communication and delegation skills.
- Must have the ability to maintain discretion and confidentiality.
- Requires knowledge and ability to operate computers and general office equipment.
- Be adaptable and demonstrate the highest level of customer/client service and response.
- Be proficient in Microsoft Word and Excel.
- Must keep a flexible work schedule and work weekends.
- Must present oneself in a neat and clean appearance at all times.
- Must be able to analyze situations and handle in a calm and rational manner.
- Must be able to listen to customer concerns and make reasonable decisions based on company policies and procedures.
EDUCATION and/or EXPERIENCE:
- Must be at least 18 years old possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations
- Associates Degree in Business Marketing or closely related field
- OR Two (2) years experience in a Player Development Supervisory position or equivalent
- OR Two (2) years management experience in the hiring positions Department
- Superior written and verbal communication skills; able to effectively address all levels within the organization.
- Three (3) years related experience in a Casino Player Development setting preferred
- Must speak one of the following dialects: Cantonese Mandarin Korean or Vietnamese.
- Demonstrates a working knowledge of state gaming regulations pertaining to casino operations.
WORK ENVIRONMENT
- This position requires frequent exposure to loud noise bright lights and exposure to hot and cold weather conditions. The position also requires frequent standing walking and sitting. Must be able to lift and carry a minimum of 25 pounds.
Required Experience:
Manager
Employment Type
Full-Time
