Programmatic Solutions Consultant - Technical, Programmatic Solutions Consultants
Programmatic Solutions Consultant - Technical, Programmatic Solutions Consultants
Posted on :
17-05-2025
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1 Vacancy
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Job Description
Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers agencies authors and entrepreneurs. Our ad solutions including sponsored display video and custom ads leverage Amazons innovations and insights to find attract and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models including selfservice managed service and programmatic ad buying these solutions help businesses build brand awareness increase product sales and more. Within Amazon Advertising the Ad Tech Sales and Services team is focused on developing strategic partnerships across advertising agencies and direct clients. At the center of our partnerships with customers are meaningful and scalable technology partnerships of which services are a core constituent.
Our Amazon DSP team is looking for a Programmatic Solutions Consultant Technical to join Amazon Advertisings growing team based in London.
In this role you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration and software defects reproducing indepth and complex cases across our DSP product and processes and researching solutions to unblock customers. This is a complex environment as you will own the most critical part of the customer experience and deliver on our customers most basic need. While we obsess over incident response in this role you will also develop tools to scale our service quality and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers and we take seriously maintaining the high customer service bar set by Amazon.
Key job responsibilities
Independently handle complex customer issues by reproducing cases root cause analysis and providing prioritization input
Demonstrate deep technical expertise and advanced problemsolving for critical programmatic advertising issues
Serve as an escalation point owning resolution of the most complex crossorganizational issues
Communicate directly with internal teams to investigate define workarounds and resolve defects
Provide advanced proactive support across Amazons advertising tech suite including Amazon Ad Tag (AAT) Conversion API (CAPI) Ads Data Manager (ADM) and Amazon Marketing Cloud (AMC)
Prioritize issues using case management tools based on customer impact
Contribute to training and documentation for internal and external users
Automate standard procedures through scripting and data APIs to analyze highvolume transaction data
Proactively identify solutions communicate trends and suggest customer experience improvements
Develop and mentor peers to enhance technical skills in programmatic advertising and troubleshooting
Drive continuous improvement and shape support strategy and technology approach
Identify emerging issues and influence product prioritization through technical investigation
Bachelors degree in computer science or equivalent
Experience in technical support
3 years experience in demand or supplyside programmatic advertising
Desire to work in a customerfacing capacity to deliver technical implementations and solutions
Proven track record of executing SQL queries ranging from basic to intermediate levels on various database systems for the purposes of troubleshooting and quantifying the impact of technical issues
Experience in technical writing or documentation
Deep understanding of the programmatic advertising business landscape including the ad ecosystem components such as bidding engines auctions pixels tag managers and other technical elements to effectively diagnose and resolve complex platformrelated issues
3 years of work experience in technical troubleshooting or similar
Excellent organizational skills including prioritizing scheduling time management and meeting deadlines
Proficient oral and written communication skills with ability to establish credibility with technical and nontechnical business owners
Familiarity in scripting and programming with experience in languages like Python JS Type Script or Java to automate processes and develop custom solutions
Experience in working with diverse data formats such as JSON and log files to extract and analyze information
Knowledge of business intelligence tools (e.g. QuickSight Tableau)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our Amazon DSP team is looking for a Programmatic Solutions Consultant Technical to join Amazon Advertisings growing team based in London.
In this role you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration and software defects reproducing indepth and complex cases across our DSP product and processes and researching solutions to unblock customers. This is a complex environment as you will own the most critical part of the customer experience and deliver on our customers most basic need. While we obsess over incident response in this role you will also develop tools to scale our service quality and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers and we take seriously maintaining the high customer service bar set by Amazon.
Key job responsibilities
Independently handle complex customer issues by reproducing cases root cause analysis and providing prioritization input
Demonstrate deep technical expertise and advanced problemsolving for critical programmatic advertising issues
Serve as an escalation point owning resolution of the most complex crossorganizational issues
Communicate directly with internal teams to investigate define workarounds and resolve defects
Provide advanced proactive support across Amazons advertising tech suite including Amazon Ad Tag (AAT) Conversion API (CAPI) Ads Data Manager (ADM) and Amazon Marketing Cloud (AMC)
Prioritize issues using case management tools based on customer impact
Contribute to training and documentation for internal and external users
Automate standard procedures through scripting and data APIs to analyze highvolume transaction data
Proactively identify solutions communicate trends and suggest customer experience improvements
Develop and mentor peers to enhance technical skills in programmatic advertising and troubleshooting
Drive continuous improvement and shape support strategy and technology approach
Identify emerging issues and influence product prioritization through technical investigation
Bachelors degree in computer science or equivalent
Experience in technical support
3 years experience in demand or supplyside programmatic advertising
Desire to work in a customerfacing capacity to deliver technical implementations and solutions
Proven track record of executing SQL queries ranging from basic to intermediate levels on various database systems for the purposes of troubleshooting and quantifying the impact of technical issues
Experience in technical writing or documentation
Deep understanding of the programmatic advertising business landscape including the ad ecosystem components such as bidding engines auctions pixels tag managers and other technical elements to effectively diagnose and resolve complex platformrelated issues
3 years of work experience in technical troubleshooting or similar
Excellent organizational skills including prioritizing scheduling time management and meeting deadlines
Proficient oral and written communication skills with ability to establish credibility with technical and nontechnical business owners
Familiarity in scripting and programming with experience in languages like Python JS Type Script or Java to automate processes and develop custom solutions
Experience in working with diverse data formats such as JSON and log files to extract and analyze information
Knowledge of business intelligence tools (e.g. QuickSight Tableau)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Contract
Employment Type
Full-Time
Key Skills
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