Junior IT Enterprise Systems Engineer (6month Fixed Term Contract)

Job Summary:

JOB DESCRIPTION Junior IT Enterprise Systems Engineer

Location: London United Kingdom (Hybrid 3 days in the office)

Division: Ticketmaster International International IT

Contract Terms: Fixed Term Contract (6months) 40 hours per week

THE TEAM

The International IT team ensures Live Nation Entertainment receives bestinclass IT services and support across the international regions of EMEA APAC and this team the IT Enterprise Systems function consists of specialists managing critical services including Amazon Web Services (AWS) Microsoft Office 365 Tanium Trend products and Windows infrastructure.

THE JOB

We have an exciting opportunity for a Junior IT Enterprise Systems Engineer to support and troubleshoot our public and private cloud infrastructures essential to the daily operations of our business in the EMEA region.

This is a handson support and engineering role where youll gain exposure to a broad range of technologies such as AWS Office 365 Active Directory Windows Server and endpoint security tools while collaborating with our regional IT teams and ensuring compliance with global IT standards.

WHAT YOU WILL BE DOING

• Troubleshoot and resolve technical issues raised through the teams support queue.

• Collaborate with regional IT teams to deliver reliable IT support across EMEA.

• Perform system updates patches and configurations using approved tools.

• Monitor and maintain cloudbased platforms such as AWS and Office 365.

• Support networking security and application platforms in line with policy.

• Ensure all technology usage aligns with companywide security standards.

• Assist with business integrations and infrastructurerelated projects.

• Track and report on metrics compliance and service effectiveness.

• Maintain accurate documentation of systems and processes.

• Follow change control procedures to ensure reliable system modifications.

• Participate in IT projects and contribute to continuous improvement efforts.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Experience or strong interest in Amazon Microsoft or Google cloud technologies.

• Familiarity with Microsoft Operating Systems and Collaboration tools.

• Previous helpdesk or support experience desirable.

• Basic understanding of networking Windows Server and Active Directory.

• Willingness to work toward certifications in AWS or Microsoft technologies.

• Ability to follow structured processes and document clearly.

• Strong troubleshooting and analytical skills.

• Fluent in English both written and spoken.

YOU (BEHAVIOURAL SKILLS)

• Proactive approach to problemsolving and selflearning.

• Willing to work collaboratively and support team objectives.

• Able to manage time and prioritise multiple tasks effectively.

• Keen to grow technically and take ownership of personal development.

• Adheres to Ticketmaster values of Accountability Integrity Teamwork Communication and Simplicity.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment the worlds largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the worlds largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business we are uniquely positioned to deliver on that vision.

We do it all with an intense passion for live and an inspiring and diverse culture driven by accessible leaders attentive managers and enthusiastic teams. If youre passionate about live entertainment like we are and want to work at a company dedicated to helping millions of fans experience it we want to hear from you.

Our work is guided by our values:

• Reliability We understand that fans and clients rely on us to power their live event experiences and we rely on each other to make it happen.

• Teamwork We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

• Integrity We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

• Belonging We are committed to building a culture in which all people can be their authentic selves have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations enjoy new experiences and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people irrespective of their gender race sexual orientation religion age disability status or caring responsibilities. #LIJCK #LIhybrid