Program Operations Specialist

The hybrid fulltime Program Operations Specialist (POS) will provide support to the program team and will help coordinate and manage various subjectmatter projects. Working closely with the Senior Director of Program Operations (Sr. Dir of Program Ops) the Program Operations Specialist will assist with executing against California CASAs Strategic Growth Plan with a goal to increase the number of children who have access to a CASA volunteer providing a holistic thought process to all aspects of the Program. CA CASA staff work 100% remotely with no permanent physical office (office equipment provided). Staff are located throughout CA and may require occasional travel. Candidate must reside in California or plans to do so.

The mission of California Court Appointed Special Advocate Association (CA CASA) is to ensure that children in Californias foster care system have both a voice and the services they need to secure a stable future. We meet this goal by strengthening Californias network of 44 local CASA programs located throughout California and by advocating for childwelfare policy and practice that will improve the lives of children living in foster care.

Essential Functions:

1. Collaborate with Sr. Dir of Program Ops to assess local program needs and implement training (webinars asynchronous live etc.) develop resources appropriate technical assistance etc.
2. Manage and updated the program portal (webpage) to ensure accurate accessible engaging and userfriendly access to all resources (trainings tools guidebooks etc.).
3. Create and distribute highquality communications i.e. training announcements onboarding guides program documents used network wide.
4. Research curate and distribute resources to support operational effectiveness across CASA programs including guidebooks and toolkits.
5. Assist in developing and maintaining training in key areas including effective advocacy child abuse prevention traumainformed approach culturally responsive and relevant support etc.
6. Assist in the implementation and continuous improvement of the elearning platform including onboarding users uploading content and resolving issues.
7. Support logistics for virtual & inperson events including scheduling communications tech support for webinars/ trainings.
8. Identify and coordinate speakers for events serving as the main point of contact & ensuring seamless experience.
9. Complete facilitator training with National CASA and support local programs improve preservice training. Lead trainings as needed to support local CASA programs.
10. Collaborate with the Sr. Dir of Program Ops to identify and address systemic issues in advocacy and operations across the CASA network.
11. Facilitate onboarding for new CASA staff and ensure timely integration into the network. (ex. Add to the gaggle listserv send welcome emails with current resources.)
12. Create professional documents used to communicate to the network including but not limited to trainings guidelines and other requested documentation.
13. Provide high quality technical assistance (training advice support etc.) to better be in compliance with all applicable laws standards and best practices.
14. Maintain and update organizational listservs and staff contact databases to ensure CA CASA has accurate information across the network.
15. Manage the Whova platform for the statewide conference ensuring sessions speaker bios and participant engagement features are effectively used.
16. Manage system access and records for systems requiring accurate billing or access controls (e.g. Language Line CASA University).
17. Support statewide workgroups by managing logistics curating shared resources and tracking input to improve practice (e.g. youth placed outofcounty). Help recruit and coordinate staff learning cohorts as needed to support peer learning and rolespecific development.

Additional Functions:

• Participate in CA CASA team meetings and committee meetings as needed.
• Assist with the CA CASA Annual Conference and Events as assigned.
• Perform all other duties as assigned.

Knowledge Skills and Abilities:

• Strong interpersonal skills and empathic relationship building.
• Ability to communicate effectively both orally and in writing.
• Ability to manage and coordinate multiple projects and meet deadlines.
• Selfdirected with an innovative and proactive approach to problemsolving and discerning judgment.
• Intermediate skills in Microsoft Outlook Excel Word PowerPoint and calendaring tools.
• Experience in managing volunteers.
• Strong project management experience related to nonprofit or volunteer organizations.
• Experience with CASA or advocacy for children in the child welfare system.
• An intuitive mind for research for materials to enhance the program.
• Ability to create and effectively present training using adult learning principles. Skilled facilitator both inperson and virtually.
• Understanding of National CASA program standards is a plus.

Minimum Qualifications:

• Bachelors degree in behavioral sciences Social Work Public Health or related field.
• 5 years of paid professional work experience in a related field.
• Experience at CASA a bonus.
• Leadership experience and competency in all areas of nonprofit management.
• Project management experience preferred.
• Pass background checks in compliance with California Rule of Court 5.655 including LiveScan fingerprinting.
• A valid drivers license & automobile insurance required.

Benefits:

Medical Dental Vision coverage Group Life and Accidental Death and Dismemberment Insurance 403(b) Retirement Plan 403(b) Employer Match Flexible Spending Account (Health and Dependent Care) Vacation Personal Days and Paid Sick Time. (Eligible to participate in CA CASAs employee benefit programs the 1st of the month after 30 days following the date of hire.) CA CASA staff work 100% remotely with no permanent physical office (office equipment provided). Staff are located throughout CA and may require occasional travel. Candidate must reside in CA or plans to do so.

To Apply:

Please send a resume and cover letter. No phone calls please.

CA CASA is committed to social racial and economic justice. Those with lived experience as a member of a historically underserved community (i.e. low income communities of color LGBTQ communities immigrant communities former foster youth etc.) are strongly encouraged to apply. All applications will be treated with the utmost confidentiality. We are highly committed to diversity and a workplace environment that respects appreciates and values employees from all backgrounds; candidates of color are strongly encouraged to apply.

CA CASA is an equal employment opportunity employer. CA CASAs policy is to not discriminate against any applicant or employee based on race religious creed color national origin ancestry physical or mental disability medical condition genetic information marital status (including registered domestic partnership status) sex and gender (including pregnancy childbirth lactation and related medical conditions) gender identity and gender expression (including transgender individuals who are transitioning have transitioned or are perceived to be transitioning to the gender with which they identify) age (40 or over) sexual orientation Civil Air Patrol status military and veteran status or any other basis protected by applicable federal state or local laws. CA CASA also prohibits harassment of applicants or employees based on any of these protected categories.