IT Field Technician (Computer User Support Analyst 3)
IT Field Technician (Computer User Support Analyst 3)
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Job Description
Department Overview
The mission of the Information Technology Group (ITG) is to provide and support technology and information services that enable OHSU to be a national leader in health and science innovation.
Function/Duties of Position
Who we are
We are Oregon Health & Science Universitys Information Technology Field Services team (FTS) a department that reports into the Information Technology Groups Digital Strategies and Technology Services division. We are a department that provides direct support and services for endpoint technology that our customers at OHSU and partnerships use to pursue their vision: a healthier Oregon and beyond. All our work supports OHSUs academic business healthcare research and affiliated partnership initiatives.
All our work supports OHSUs academic business healthcare research and affiliated partnership initiatives.
What you do
The IT Field Technician provides a broad spectrum of technical analysis and support for OHSU technologies. Specifically this role provides field analysis of ITG core technologies and services tier 1 and tier 2 support of those technologies and act as a conduit for communications and technical feedback between customers field support and ITG tier 3 support groups such as FTAs and Systems Analysts/Engineers. This position is primarily focused on onsite field support. Technology platforms may include but are not limited to desktop and mobile computing devices multiple operating systems virtualization cloud storage and unified communication tools. Lastly in this role it is imperative to be able to rapidly and dynamically respond to an everevolving technological environment. The incumbent will adhere to all OHSU/ITG policies and procedures to include data protection security and encryption.
Reporting to a Field Services Manager the IT Field Technician provides technical expertise models service excellence and conduct and develops crossteam communications to facilitate core competencies and best practices. The Field Technician also acts as a liaison with other ITG teams to communicate and assess operational issues and test integrate and help implement value added changes.
Required Qualifications
Education:
Associates degree and four years computer support or IT experience;OR
Bachelors degree and two years computer support or IT experience;OR
An equivalent combination of training and/or experience.
Experience:
- Two years of field experience inclusive of resolving field hardware and software problems installing Microsoft Windows and Apple operating systems
- Deploying and troubleshooting desktops/laptops wireless devices components and peripherals and other IP based field technologies
- Network troubleshooting (DHCP DNS TCP/IP SMTP etc.)
- Data security & protection
Registrations Certifications and/or Licenses:
- Current Drivers license and driving record that meets OHSUs driving requirements.
- Must possess or be able to obtain within 6 months: Dell TechDirect certification for Desktop and Laptop repairs
Additional Details
Assignment is an onsite working environment where applicants will only work onsite.
Location of Job: varies
Occasional overtime may be expected.
OnCall Rotation Required.
All are welcome
Required Experience:
IC
Employment Type
Full-Time
