Business Intelligence Engineer, Customer Engagement Technology
Business Intelligence Engineer, Customer Engagement Technology
Posted on :
17-05-2025
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1 Vacancy
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Job Description
is broadly recognized as #1 in customer service in the US and abroad. At Amazon we drive innovation and customer obsession into everything we do and this is especially true in the Customer Engagement Technology (CET) department. CET owns the technology to support and enhance our customer service operations network through our selfservice and automation features and various client applications.
Amazon seeks a Business Intelligence Engineer to help promote the adoption of databacked experimentation and analytics in Customer Service. We are a customerobsessed team looking for someone who adheres to the highest data quality and governance standards and can provide clear direction when faced with ambiguity.
Key job responsibilities
As a Business Intelligence Engineer you will support an emerging charter to enable experimentation and selfservice analytics within Amazons worldwide Customer Service organization. You will:
Design experiments for new software features by partnering with Product and Program Management teams
Define necessary success metrics and build the required data pipelines
Develop reporting and processes to enable selfservice analytics by partnering with a worldwide team of Customer Service leaders
Introduce cloud technologies (such as AWS) to solve challenging problems related to warehousing large datasets highavailability data visualization and data selfservice
Design and implement a reporting ecosystem and standards by working closely with technical managers operations and business leads
A day in the life
Customer Obsession: Achieve consensus on the inputs and associated success metrics that drive bestinclass Customer Service.
Earn Trust: Partner with the Operations Finance and Data Science teams to establish the interaction model(s) necessary to drive databacked business decisionmaking.
Are Right A Lot: Introduce analytical standards for data availability quality and visualizations. Develop mechanisms to detect and remediate defects and deviations.
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular fulltime employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan.
About the team
The charter of the Business Intelligence team is to enable analytical insights about the usage performance and delivery of software. We accomplish this in four ways:
We publish and maintain the events standard and data enrichment layer used by customers and external partners to understand and describe activities.
We build and maintain selfservice reports to enable users to independently measure performance across standard operational metrics and view the results segmented across common dimensions.
We enable insights by supporting hypothesis testing and maintaining selfservice testandlearn architectures.
We enable business decisionmaking by supporting runofbusiness analytics.
We enable business decisionmaking by supporting runofbusiness analytics.
3 years of analyzing and interpreting data with Redshift Oracle NoSQL etc. experience
Experience with data visualization using Tableau Quicksight or similar tools
Experience with data modeling warehousing and building ETL pipelines
Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling
Experience with AWS solutions such as EC2 DynamoDB S3 and Redshift
Experience in data mining ETL etc. and using databases in a business environment with largescale complex datasets
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $89600/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazon seeks a Business Intelligence Engineer to help promote the adoption of databacked experimentation and analytics in Customer Service. We are a customerobsessed team looking for someone who adheres to the highest data quality and governance standards and can provide clear direction when faced with ambiguity.
Key job responsibilities
As a Business Intelligence Engineer you will support an emerging charter to enable experimentation and selfservice analytics within Amazons worldwide Customer Service organization. You will:
Design experiments for new software features by partnering with Product and Program Management teams
Define necessary success metrics and build the required data pipelines
Develop reporting and processes to enable selfservice analytics by partnering with a worldwide team of Customer Service leaders
Introduce cloud technologies (such as AWS) to solve challenging problems related to warehousing large datasets highavailability data visualization and data selfservice
Design and implement a reporting ecosystem and standards by working closely with technical managers operations and business leads
A day in the life
Customer Obsession: Achieve consensus on the inputs and associated success metrics that drive bestinclass Customer Service.
Earn Trust: Partner with the Operations Finance and Data Science teams to establish the interaction model(s) necessary to drive databacked business decisionmaking.
Are Right A Lot: Introduce analytical standards for data availability quality and visualizations. Develop mechanisms to detect and remediate defects and deviations.
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular fulltime employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan.
About the team
The charter of the Business Intelligence team is to enable analytical insights about the usage performance and delivery of software. We accomplish this in four ways:
We publish and maintain the events standard and data enrichment layer used by customers and external partners to understand and describe activities.
We build and maintain selfservice reports to enable users to independently measure performance across standard operational metrics and view the results segmented across common dimensions.
We enable insights by supporting hypothesis testing and maintaining selfservice testandlearn architectures.
We enable business decisionmaking by supporting runofbusiness analytics.
We enable business decisionmaking by supporting runofbusiness analytics.
3 years of analyzing and interpreting data with Redshift Oracle NoSQL etc. experience
Experience with data visualization using Tableau Quicksight or similar tools
Experience with data modeling warehousing and building ETL pipelines
Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling
Experience with AWS solutions such as EC2 DynamoDB S3 and Redshift
Experience in data mining ETL etc. and using databases in a business environment with largescale complex datasets
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $89600/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Employment Type
Full-Time
Key Skills
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