Sr. Business Experience Manager, TFB Technical Support Experience

At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!

Job Overview
The Sr Business Experience Manager supports the Care leadership on strategic planning and execution around operational activities and ongoing management of the business. Partners crossfunctionally as well as across sites (internal and service partner) to build and deliver the servicing strategy for key products and services. Responsible for standardizing business processes to ensure a consistent customer experience across the enterprise.
Must provide outstanding leadership and effective management in all areas of critical thinking financial management operations risk and compliance administration human resources and communication.

Job Responsibilities:

• Works crossfunctionally with key business leaders to build servicing strategy for key products & services
• Partners across enterprise (internal and service partner) to standardize and build business processes to ensure a consistent user experience across the organization.
• Represents respective business function with Metrics team to ensure methodology and measures are aligned with producing the right results back to the business
• Develops and implements business plans policies and procedures.
• Evaluates and analyzes results to determine if enterprise objectives are being met.
• Provides leadership on internal nontechnical projects or programs from initiation through delivery.
• Works closely with various internal departments to ensure successful completion of projects.
• Prepares operations analysis operational effectiveness and capacity utilization and makes recommendations for improvement.
• Develops process analyses designs and simulations.
• Aligns business and operational goals to deliver desired results
• Monitor site level resource allocations conjointly with enterprise and local initiatives
• Trend performance to look for opportunities to improve and deliver differentiated results and customer experiences
• Other duties as assigned

Education and Work Experience:

• Bachelors Degree (Required)
• More than 10 years business operational experience required wellrounded background including demonstrated experience in evaluation of operational effectiveness and frontline operations. Required

Knowledge Skills and Abilities:

• Communication Ability to communicate with and manage executives to specific outcomes. Relies on extensive experience and judgment to plan and accomplish goals. (Required)
• Problem Solving Proactive in anticipating and preempting potential problems. (Required)
• Confidentiality A wide degree of creativity and latitude is encouraged. Ability to employ strict discretion in sensitive situations. (Required)
• Project Management Demonstrated project/process management ability (Required)
• Performance Management Demonstrated operational performance management capabilities (Required)
• Business Strategy Proven track record to translate business strategies into customercentric actions that get results. Proven track record to prioritize and deliver on multiple threads of work (Preferred)
• Problem Solving Understands broader implications of situations; identify potential problem areas and implement solutions across the enterprise before they become problems (Preferred)
• Executive Communications Excellent interpersonal skills and the ability to present detailed analytical results to executives in verbal or written form. Track record of personal initiative and ability to inspire change. Strengths in building large networks of internal contacts and demonstrating positive working relationships to achieve business goals. (Preferred)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $99500 $179500

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.

Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.