The Practice Leader III is responsible for staff management and daily departmental operations. Working under limited supervision this position addresses performance issues develops action plans and facilitates the onboarding of new staff APPs and physicians ensuring they have the necessary resources and support for their work environment.
Responsibilities
Manages assigned administrative and clinical staff; recruits hires and terminates personnel as needed to maintain efficient workflows ensures adherence to policies and schedules coverage for vacant positions. Reviews timekeeping (Kronos) conducts employee evaluations utilizes iCompass and conducts stay interviews to support staff development and retention. Manages the training of new employees in administrative workflows supervises established protocols for administrative activities and ensures competency checkoffs for all staff to maintain high standards of patient care. Ensures a positive guest experience by enforcing Steps of Service protocols and deescalating situations when necessary enhancing patient satisfaction and clinic reputation. Serves as a resource for team members helping all workflows as volume and staffing require contributing to efficient clinic operations and managing the ordering and maintenance of office and clinical supplies as needed. Measures and implements performance improvement activities to enhance clinic efficiency and patient care quality aligning with industry standards. Performs other duties as assigned.
Qualifications
EDUCATION:
Required: Associate Degree in business finance or healthcare related field.
EXPERIENCE:
Required: Four years proven medical practice experience; Prior history (formal) of team leadership; Proficiency in EPIC CAD/Prelude etc; Customer service experience in a healthcare setting
LICENSURE/CERTIFICATION/REGISTRY/LISTING:
Required: Completion of MGMA Principles Practice Management Certificate or Practice Management Institute CMOM certification within 90 days of hire
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.