Lending Care Associate, Purchase Finance Verifications
Lending Care Associate, Purchase Finance Verifications
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Job Description
Current Employees of LendingClub: Please apply via your internal Workday Account
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure over $90 billion in loans to refinance highcost debt and achieve their financial goals. Members today have mobilefirst access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future and our team is committed to making that a reality. Join the Club!
About the Role
Within the Lending Club family Lending Club Patient Solutions is the fastest growing third party financing brand today offering attractive financing to both the elective healthcare and private education markets. At Lending Club we foster an environment where people look forward to coming to work and feel a sense of accomplishment appreciation and genuine camaraderie. We staff our team with highly competent motivated individuals who share our desire for excellence and innovation. Verifications Specialists are expected to be driven to maintain and improve the overall customer experience. This position reports to the Manager of Purchase Finance.What Youll Do
Verify consumer information process identification documentation contract entry as well as supporting the Call Center Provider Risk and Banking
Deliver superior customer service minimize transactional errors train and mentor new representatives and will be an expert in department policies and procedures
Help support the supervisors when they are in meetings or out of the office
Maintain and improve the overall customer experience
About You
1 years of customer service experience in a professional/ office environment;
Experience working in a very fastpaced environment with strong multitasking
Attention to detail
A professional helpful and friendly attitude coupled with the ability to listen teach and elicit information efficiently
Proven success in developing new staff members
Experience with automated customer service platforms
Ability to work both independently and as part of a team
Experience working in a metricsdriven organization
Strong problemsolving ability
Excellent written and verbal communication skills coupled with strong computer skills
High school diploma or GED equivalent required
Pay:$20/hrbase
Schedule: 9:30 AM 6:00 PM MondayFriday
Work Environment: This role is currently 100% work from home. Qualifications for working from home are found below.
Virtual (Work from Home) Considerations
LendingClub offers hybrid inoffice. The following are requirements to perform this role virtually (work from home):
Have a quiet dedicated space (preferably with a door) where you can work uninterrupted at home. This also includes having a dedicated desk and chair for work.
Have high speed internet with low usage during business hours (20MBPS download speed and 510 MBPS upload speed)
Be able to connect directly into your modem/router (not via wifi); ethernet cord provided
Be comfortable trouble shooting technical issues without inperson IT support
MUST live and work within 75 miles of the LendingClub office hiring this role.
While working it is expected that you are not the primary caregiver to any pets children or elderly.
Working Conditions
Required to work on a computer and at a desk for extended periods of time including viewing a screen using a mouse and manipulating a keyboard. Must be able to function effectively in a dynamic fastpaced environment where natural and regular work stressors can occur.
What Makes LC different
A great place to build your career
We want you to learn and grow with us. Onboarding programs onthejob training careerdevelopment sessions and performance checkins keep you on a path toward the next level. Last year 57% of our new Operations managers were promotions from within the company.
We celebrate individuality
Individual perspectives and experiences make us and our business betterthere is no typical LendingClub employee. We encourage everyone to voice their opinions while retaining the humility to listen and accept other viewpoints. Employee resource groups supporting female LGBTQ Black Asian Latinx Jewish parent and veteran team members offer more ways to feel connected and supported within our LendingClub community.
You are worth it
We want every employee to feel valued. One way we do that is through our generous compensation and benefits package which includes:
Generous paid time off
401(k) match up to 4% ($5000 per year max)
Wellness program with cash incentives and more!
Perks with purpose
We also offer a wide range of onsite perks to help you get the most out of your day.
Onsite gym locker room showers and a bike room
Public Caf in the building
Onsite barista for made to order coffee smoothies and teas
Lightfilled colorful workspaces that encourage collaboration and innovation
Covered parking
Basketball courts and open field for sports activities
Healthy snacks and drinks
Position ineligible for visa sponsorship.
Check us out on social media!
LendingClub is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at
Required Experience:
IC
Employment Type
Full-Time
