drjobs VOC Engineer IV

VOC Engineer IV

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Montgomery, AL - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Description

The VOC (Voice of Customer) Engineer will facilitate effective communication between our team and the organization. This role will focus on building strong relationships developing communication tools and prioritizing customer feedback to guide strategic decisions. The ideal candidate will excel in collaboration process development and supporting the team in prioritizing VOC opportunities to provide solutions for external stakeholders.

This position will support the Enterprise Division Quality Team located in Montgomery AL (Hybrid) or Roswell GA (Hybrid).



Responsibilities
  • Build strong relationships with internal and external stakeholders
  • Develop a strategy for communication from and to the team
  • Partner with sales product & engineering to ensure that customers needs are met
  • Prioritize and drive resolution for escalated customer issues
  • Provide feedback to product and engineering teams on product gaps and opportunities for improvement
  • Leverage current toolsets and crossfunctional team members to creatively identify and resolve customer technical issues
  • Maintain a high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met.
  • Handle Customerrelation problems promptly and appropriately escalate issues according to established procedures.
  • Respond to service product technical and Customer relations questions.
  • Conducting research to find solutions to technical problems or issues
  • Preparing reports regarding technical support issues and resolutions
  • Performing engineering tasks such as designing prototypes or developing new products
  • Designing solutions to meet customer needs based on technical knowledge of the product or service being provided
  • Working with other departments including sales marketing accounting and customer service to ensure that customer needs are met
  • Repairing equipment or providing technical support to customers when needed
  • Directs the activities of other engineers who may be assigned to assist in the planning analyzing and executing an assigned research or development project.
  • Provides training in product quality requirements and operation of the quality system.
  • Plans designs and conducts product process and system audits.
  • Direct or participate in chronic problemsolving projects. Identifying root cause thru methodical process as A3 8D DMAIC. Participates in development of alternative solutions. Coordinated implementation to the approved solution.
  • Makes theoretical and experimental investigations of designs and processes and formulate the basic method of approach to the solution of problems which are fundamentally of an indeterminate nature
  • Cooperates with other groups regarding the application of testing or research results use of machines materials or processes.
  • Represents company to outside representatives.
  • Participate in Cost Improvement Project initiatives as a part of the core team
  • Plans directs and evaluates field test programs for new or revised products.


Qualifications
  • Bachelors degree in engineering computer science information technology or a related field. Some of the coursework that these degrees offer includes mathematics engineering programming and business.
  • Experience working in a manufacturing setting
  • 5 years of prior relevant experience.
  • Black Belt in six Sigma Methodology or equivalent experience
  • Preferred Certified Quality Engineer (CQE)
  • Preferred ASQ Quality Engineering Certification
  • Knowledge and experience in current Quality Assurance procedures and systems.
  • Must have the ability to interact and work in a factory floor environment.
  • Excellent communication skills written and verbal with attention to detail and accuracy.
  • Proficient computer skills and indepth knowledge of relevant software such as MS Office Suite.
  • Demonstrated ability to work well with others is a matrix team environment.
  • Ability to work well under pressure in a fastpaced environment with minimum errors and excellent attention to detail.
  • Domestic and International travel required.

#LIPM1

#LIHybrid



Employment Type

Full-Time

Company Industry

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.