Business Process Improvement Coordinator

Title: Business Process Improvement Coordinator

State Role Title: 19132

Hiring Range: Up to $115000

Pay Band: 5

Agency: Dept Behavioral Health/Develop

Location:Central Office

Agency Website:

Recruitment Type: General Public G

Job Duties

The Department of Behavioral Health and Developmental Services (DBHDS) is seeking a highly qualified professional to serve as a Business Process Improvement Coordinator within the Facility Services Division of Central Office. The Facility Services Division oversees and supports the operations services and employees of the twelve state facilities located across the Commonwealth. This position is responsible for evaluating and analyzing state facility business processes and protocols and determining areas for improvement based on standardization criterion set by the Facility Services Division leadership and DBHDS Executive Team. This position is also responsible for assisting in the development of operational process improvement plans with facility leadership and primary stakeholders to ensure consistency across the state facility system. In addition this position will provide an understanding of hospital systems and workflow facilitate consensus and change and utilize data analytics and statistics to inform decision making.

Minimum Qualifications

Experience in business management engineering and technology organizational management healthcare administration project management or related field.
Understanding of the hospital/healthcare integrated systems administrative and clinical processes and workflows.
Ability to facilitate and bring diverse administrative and clinical employee groups to consensus.
Skilled in change management and project management techniques to support transition of workflows and procedures.
Excellent problemsolving skills and the ability to assist others to adapt to change.
Knowledge of operationsrelated business theory.
Experience with data analytics and statistics.
Advanced analytical and problemsolving skills.
Exceptional leadership collaboration proven communication and presentation skills.
Knowledge of business processes in healthcare behavioral health and developmental services for public or state industry.
Knowledge of quality management/QAPI principles Lean six sigma or equivalent process improvement programs.
Experience with Joint Commission and CMS survey process expectations and plans of correction.
Ability to train others in business process improvement principles reporting and expectations.
Ability to effectively communicate verbally and in writing.
Strong interpersonal skills to engage employees and stakeholders in all departments across facilities DBHDS and external partners regarding business processes protocol standards and recommendations.
Knowledgeable of strategic planning and resource allocation/utilization.
Experience with process and procedure documentation recommending improvements and evaluating the efficiency of changes made to business processes.
Experience with exceptional recordkeeping time management and organizational skills.

Additional Considerations

Experience in the logistics and practical application of business process management programs in a healthcare setting
Certification in a process improvement methodology such as Six Sigma Lean or equivalent.
Proficiency in business management software.

Special Instructions

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Contact Information

Name: ShaKiera Miles

Phone: N/A

Email: Inquiries Only/No Submissions to include resumes.

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). ServiceConnected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022 February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.