Architect
Architect
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Salary Not Disclosed
1 Vacancy
Job Description
As aBusiness/Information Architect in the Global Contact Center Technology portfolio you will be responsible for understanding business requirements and defining architecturebased solutions that align to Ford Motor Companys patterns and standards. You will be working alongside platform and data architecture ensuring solutions meet both the portfolio and enterprise requirements and security. You will also bring in industry best practices to help Ford mature architecture offerings. You will work with business stakeholders and product teams to define assemble and integrate components based on Ford standards and business requirements (examples: hardware software availability scalability and reliability). You will develop and communicate architecture design for new products/features. You will lead the product teams to define future strategy. You will participate in vendor solution evaluation processes. You should have demonstrated ability to work on multiple projects simultaneously.
Responsibilities
In this role you will:
- Understand and build end to end landscape from a business and technical perspective using your Business acumen/ Technical acumen and use that knowledge to build strategies for the portfolio.
- Work with Agile teams in a Product Driven Organization.
- Diagram and articulate the strategy and vision (BPMN Visio) understanding APIs.
- Work with business and product teams to evaluate the current state and build a roadmap to mature to the desired future state leveraging an Agile mindset.
- Deliver capability assessments along with conceptual and contextual models.
- Work with the product teams to deliver and support a digital channel strategy and integrations consistent with the enterprise technology roadmap.
Qualifications
Skills Required:
- Bachelors degree or equivalent work experience (minimum of 12 years) or an associate degree with a minimum of 6 years of equivalent work experience
- 5Years of designing business process management and CRM solutionsin Salesforce or Microsoft Dynamics
- 5 years of experience working on Integrations with other IT Systems (Financial Systems Reporting Project Management etc.) for largescale enterprises
- 1 years of experience architecting solutions utilizing Azure ecosystems
- 2 years of experience building reference architectures for emerging technologies cloud architectures and other related virtualization technologies
- 2 years of experience working with Agile teams in a Product Driven Organization
- 5 years of experience working on multiple or largescale projects and incorporating all levels of architecture development
- 5 years of identifying business requirements and determining operational impacts and system changes to meet the business objectives
- 5 years of experience collaborating with other business and solution architects as well as technology delivery teams to define architectural approaches and solutions
- 5 years of experience Proven architecture and design experience in big data batch and realtime technologies like Hadoop Hive Pig HBase Map Reduce SPARK and STORM Kafka
Skills Desired:
- 2 years experience designing Contact Center channel technology architecture and implementing best practices
- 2 years experience designing Contact Center business process mapping for contact center case management
- 2 years experience supporting global data privacy policies (GDPR CCPA. CPRA DPIA etc.)
- Agile Scrum Product Owner Certification
- Trained on TOGAF and Bizbok method
- Experience with CCaaS
- 2 Experience working in Rally Jira or Azure DevOps for Project Tracking
- 2 years of experience in integration of cloudbased services such as Google Cloud Platform (GCP) with onpremises systems. Proficiency in leveraging GCPs core services to optimize performance scalability and costefficiency of enterprise solutions
- 2 years experience diagramming and articulating the strategy and vision (BPMN Visio) understanding APIs.
As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:
Immediate medical dental and prescription drug coverage
Flexible family care parental leave new parent rampup programs subsidized backup child care and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays including the week between Christmas and New Years Day
Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits click here:Benefit Summary
This position is a salary grade 8.
This position is a range of salary grades 8.
* Please note: This is a hybrid role you are expected to relocate if you are not within commutable distance and responsible to be on site at minimum 13 day per week *
*Visa Sponsorship is not provided for this role*
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran status. In the United States If you need a reasonable accommodation for the online application process due to a disability please call.
#LIHybrid
#LIGH2
Employment Type
Full-Time
