Automotive Parts Counter Associate
Automotive Parts Counter Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
- Customer Service & Sales Support:
- Greet customers and assist with identifying and sourcing the correct automotive parts for repairs maintenance or upgrades.
- Provide expert advice on part compatibility pricing and availability.
- Answer customer inquiries via phone email or in person and provide professional recommendations.
- Upsell and cross-sell parts and accessories where appropriate.
- Accurately process parts orders from walk-in customers phone calls and online orders.
- Ensure timely and accurate order fulfillment including pulling parts preparing invoices and handling returns and exchanges.
- Coordinate special orders or back-ordered parts with suppliers and update customers on the status.
- Maintain a well-organized stocked and clean parts counter.
- Assist with receiving and stocking new parts verifying accuracy and maintaining optimal inventory levels.
- Conduct periodic inventory counts and assisted with parts inventory replenishment as needed.
- Monitor parts inventory levels and advise management on reordering needs.
- Utilize parts catalogs computer systems and databases to search for and identify parts and verify part numbers and descriptions.
- Stay informed about the latest automotive parts tools and industry developments.
- Provide customers with advice on installation and troubleshooting of automotive parts.
- Identify and recommend appropriate replacement parts for various vehicles including domestic foreign and aftermarket options.
- Ensure proper documentation for each sale including warranty information and installation guidance.
- Collaborate with the service and repair departments to ensure parts availability for vehicle repairs.
- Communicate with vendors and suppliers to ensure accurate order fulfillment and address any discrepancies or issues with parts.
- Assist with arranging special orders and returns as needed.
- Meet or exceed individual and department sales goals.
- Provide high customer service to ensure customer satisfaction and repeat business.
- Handle customer complaints and issues professionally and efficiently.
Qualifications:
- Education: A high school diploma or equivalent is required; certification in automotive technology or related fields is preferred.
- Must be 18 or older and authorized to work in the United States.
- Experience: Experience in automotive parts sales or a similar customer service role is preferred. Five years minimum dealership experience including Reynolds and Reynolds.
- Skills:
- Strong knowledge of automotive parts systems and terminology.
- Ability to use automotive parts catalogs and software systems.
- Excellent customer service and communication skills.
- Ability to work effectively in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Basic computer and point-of-sale (POS) system proficiency.
- Being bilingual is a plus!
- Physical Requirements:
- Ability to lift and carry parts up to 50 pounds.
- Ability to stand for long periods and work in a warehouse environment.
Work Environment:
- This position involves working at the parts counter of an automotive service center or parts store.
- The fast-paced environment requires multitasking and dealing with a high volume of customer inquiries.
Benefits:
- Competitive salary commission/bonuses.
- Sundays off.
- Medical Dental Vision Short-term and Long-term Disability and Life Insurance.
- 401(K) with company match.
- Paid time off.
- Employee appreciation events and year-end incentives for all employees.
- Weekly sponsored lunches.
- Employee discount.
- Ongoing training and career development opportunities.
Ability to Commute:
- Fairfax VA 22030 (Required)
Schedule: 5-day work week some Saturdays. Flexible schedule.
Work Location:In person
Our family-owned and operated dealership treats our team members like family. As a growing dealership we believe in growth opportunities and seek talented individuals to join our team. We pride ourselves on creating a positive and supportive work environment where everyone feels welcomed valued and respected. If youre looking for a place to make a difference our dealership is the ideal choice and we look forward to welcoming you to our family!
EEOC statement:
Jim McKay Chevrolet Inc. is an equal-opportunity employer and prohibits discrimination and harassment. We are committed to creating a diverse work environment and do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
IC
Employment Type
Full-Time
