Patient Services Coordinator / Float Pool

At Emory Healthcare we integrate science and caring to change the face of health care. Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems. Were empowered to influence change for and with our patients their families the community and each other.

As one of the leading academic medical systems were eager to share what we learn with hospitals around the country and the world. Weve got the backing knowledge experience and permission to lead the way in developing new and better approaches to preventing and treating disease and our patients get treatments years before anyone else.

Were defining a new standard of care for humankind. Are YOU ready to join us

JOB DESCRIPTION:

• The first person that a patient will see; ambassador of front line service for patients.
• Requires reliable transportation to commute to the various Emory Healthcare locations to provide front desk coverage.
• This individual will successfully cover front desk needs at a variety of Emory Physician Group Practice locations as a floater. Expected to travel to multiple locations (Clifton Rd Executive Park Midtown Emory Saint Josephs etc.) to provide front desk coverage.
• Must be available to work an 8 hour shift MF 7:00am6:00pm.
• Greets and welcomes all customers utilizing EHC customer service model.
• Assist with patient flow and coordinate a positive patient experience throughout the check in process.
• Independently completes front desk responsibilities (scheduling registration copay collection chargeentry referral management paperwork prep basic maintenance of office equipment etc.)

MINIMUM QUALIFICATIONS:

• High school diploma/GED preferred and three (3) years of experience in Healthcare or customer service industry OR a Bachelors degree required plus six (6) months of experience as a PSC I.
• Internal candidates without 6 months PSC I experience will require a high school diploma/GED and 4 years of healthcare or customer service industry experience or a bachelors degree and 1 year of relevant experience.

ACCOMODATIONS: EHC will provide reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation please contact the Office of Diversity Equity and Inclusion.

PHYSICAL REQUIREMENTS

• (Medium/Max 25lbs): up to 25 lbs. 033% of the work day (occasionally); 1125 lbs. 3466% of the workday (frequently); 0110 lbs. 67100% of the workday (constantly); Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking Occasional sitting Close eye work (computers typing reading writing) Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS:

• Factors affecting environment conditions may vary depending on the assigned work area and tasks.
• Environmental exposures include but are not limited to: Bloodborne pathogen exposure Biohazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock Floor Surfaces Hot/Cold Temperatures Indoor/Outdoor conditions Latex Lighting Patient care/handling injuries Radiation Shift work Travel may be required. Use of personal protective equipment including respirators environmental conditions may vary depending on assigned work area and work tasks.

Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.