Director of National Sales - Southeast Territory (based in Florida Gulf Coast)
Director of National Sales - Southeast Territory (based in Florida Gulf Coast)
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Salary Not Disclosed
1 Vacancy
Job Description
The Director of National Sales Southeast Territory is responsible for handson sales generating new business building and maintaining longlasting relationships with clients in their assigned territory (Midwest Territory). The individual will identify convention business that is the most profitable fit for the resort manage sales funnel and build rapport with strategic partners. i.e. VCB ALHI and intermediary partners. This person must be based in the Midwest market.
All duties are performed in accordance with department and Sunseeker Resorts policies practices and procedures.
Job Duties
- Ensure a high level of customer satisfaction and builds longterm mutually beneficial customer relationships to support future revenue growth.
- Greet customer during the event phase and handsoff to the catering & conference services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.
- Create ways to further enrich the guest experience by continuously reviewing implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles retention of luxury standards
- Close the best opportunities for the resort based on market conditions and resort needs.
- Display leadership in guest hospitality and ensures consistent highlevel service throughout all phases of resort events. Ensures products and services sold to the clients meet or exceed their expectations builds loyalty and leads to increased market share.
- Participate in the development and implementation of corrective action plans.
- Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Use all resources provided and is creative in uncovering new leads for the Resort.
- Utilize Delphi to capture and manage customer information daily.
- Effectively uses sales resources and coordinator/support staff.
- Adhere to all standards policies and procedures (SOPs etc.)
- Exercise discretion and independent judgment when evaluating new programs new services and new ideas
- Stay abreast of property goals to create support and present departmental goals to executive leadership
- Continue to learn and be on the forefront of new technology for the hotel industry
- Create ways to further enrich the guest experience by continuously reviewing implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles retention of luxury standards
- Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
- Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guests satisfaction
- Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services Facilities Security Front Services Front Office F&B Golf Course and Executive Offices
- Foster a management team that possesses and delivers on key strategies of guest service employee relations team cooperation financial responsibility and asset management
- Ensure all accounting payroll and employee relations matters are handled in compliance with company policy
- Perform other functions as needed
Minimum Requirements
Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses EVerify to confirm the eligibility of all newly hired employees to work in the United States. For more details on EVerify visit .
- Bachelors degree in Sales and Marketing Business Administration or a related field preferred.
- Minimum 5 years of Hospitality Sales Experience preferably in a Resort or Convention Hotel
- Experience developing and executing a territory or market strategic plan that drives results
- Working knowledge of sales automation systems i.e. Delphi
Other Minimum Requirements
- Working knowledge of Microsoft Office
- Excellent customer service skills
- Ability to function well under pressure manage multiple priorities and meet established deadlines
- Must possess mature personal discretion and sound judgment
- Strong leadership abilities superior problem solving and decisionmaking skills
- Excellent organizational analytical and project management skills with particular attention to quality and detail
- Interpersonal skills to deal effectively with all business contacts
- Professional appearance and demeanor
- Strong Team Player mentality
Sunseeker Resorts is an Equal Opportunity Employer (EOE) and is committed to creating a diverse workplace environment. All persons shall have the opportunity to be considered for employment without regard to their race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth and related medical conditions) gender identity or expression (including transgender status) sexual orientation marital status military and veteran status physical or mental disability protected medical condition as defined by applicable state or local law genetic information or any other characteristic protected by applicable federal state or local laws and ordinances.
For more information see
Required Experience:
Director
Employment Type
Full-Time
