Front Desk Supervisor l Holiday Inn Wilsonville
Front Desk Supervisor l Holiday Inn Wilsonville
Posted on :
17-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
17-05-2025
Job Description
Summary of Essential Job Functions:
- Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observe performance and encourage improvement.
- Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice listen to and understand requests respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
- Supervise the efficient operations of Welcome Desk including check in/out procedures including remaining at desk as Welcome Enthusiast.
- Support the staffing requirements and fill in vacant shifts as needed to shore up sick calls or job vacancies (including night audit shifts).
- Ensure that both Welcome team and management are kept aware of any relevant feedback guests through effective communication.
- Support our staff with managerial guidance and inspire team members to exceed standards of guest service especially in my absence.
- Monitor the appearance standards and performance of the Welcome team with an emphasis on training and teamwork.
- Maximize room occupancy and use upselling techniques to promote hotel services and facilities.
- Ensure team members have a current knowledge of all room categories room rates packages promotions local area and other general product knowledge necessary to perform their duties.
- Champion of Holiday Inn programs and execute plan to hit enrollment targets and implement needed training and incentives.
- Assist sales and management with group reservations rooming lists and billing.
- Promptly complete the registration process by inputting and retrieving information from a computer system confirming pertinent information including number of guests and room rate.
- Promote PM Hotel Group and brandspecific marketing programs.
- Make appropriate selection of rooms based on guest needs.
- Code electronic keys. Nonverbally confirm the room number and rate.
- Provide welcome folders containing room keys certificates coupons and refreshment center keys as appropriate.
- Close out guest accounts at time of check out.
- In the event of dissatisfaction negotiate compromise which may include authorizing revenue allowances.
- Requires standing and continual mobility throughout front office area.
- Verify credit cards for authorization using electronic acceptance methods.
- Handle cash make change and balance an assigned house bank. Accept and record vouchers travelers checks and other forms of payment.
- Perform accurate moderately complex arithmetic functions using a calculator.
- Post charges to guest rooms and house accounts using the computer.
- Assist accounting with advance deposit payment reports and accounts receivable.
- Balance inventory and reservations each day through the property management system.
- Take a lead role in responding to Positive Reviews on SALT Expedia & .
- Monitor inventories of operating supplies and retail wall.
- Promptly answer the telephone using a positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail small packages and facsimiles for customers as requested.
- Remain calm and alert especially during emergency situations and/or heavy hotel activity serving as a role model for GSAs and other employees.
- Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.
- Make decisions and take action based on previous experience and good judgment sometimes revising approach to accommodate unusual situations.
- Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other jobrelated duties as assigned.
Abilities Required:
- Previous front desk experience required.
- Must have the ability to communicate in English.
- Selfstarting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- Can communicate well with guests.
- Must be willing to pitchin and help co workers with their job duties and be a team player.
- Ability to effectively deal with internal and external customers some of whom will require high levels of patience tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
- Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to stand walk and continuously perform behind the front desk.
- Ability to observe and detect signs of emergency situations.
- Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
- Ability to establish and maintain effective working relationships with associates customers and patrons.
- Must be able to stand while attending to guests at the front desk
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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