Collision Center Customer Service Representative
Collision Center Customer Service Representative
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Job Description
Customer Service Representative
Jerrys Leesburg Collision is now hiring aCustomer Service Representative.. Leesburg Collision has been in business for over 40 years and is located in Leesburg Virginia. We have one single goal offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety quality integrity and heart into every vehicle we repair and customer we serve.
Classic Collision offers competitive pay benefits and career advancement opportunities.
Why Choose Leesburg Collision
- Competitive Pay
- Continuous Training
- Supportive Team Culture
- Medical/Dental/Vision
- Paid Time Off Paid Holidays
- No weekends
- Rewarding Work
Customer Service Representative (CSR) is the first impression of Leesburg Collisions customer experience.
Responsibilities
- Explain and educate customers on repair processes on a high level including insurance claim information and processes.
- Maintain a broad knowledge base of insurance partner requirements regarding authorizations billing and load level processes.
- Coordinate Rental Car /Tow companies to provide a onestop service to all customers.
- Ensure all vehicles are delivered to customers in immaculate condition.
- May assist in customer communication throughout the repair process.
- Monitor estimate/repair appointments and proactively give friendly reminder texts/calls of the appointment.
- Secure proper payments
- Assist with reconciling invoices to payables report daily and monthly (as applicable)
- Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.
- Perform other administrative tasks and duties as required to successfully meet the needs of the business.
Qualifications
- Must be at least 18 years of age.
- Previous experience in customer service sales or other related fields is preferred.
- Must have a valid drivers license
- Effective communication (written and verbal) and interpersonal skills are required.
- Organization and multitasking skills good time management and the ability to adapt easily to fastpaced environment.
- IntegrityRespect and accountability at every level and every interaction
- Customer ServiceProvide the highest level of customer service while building customer satisfaction and retention
- InnovationDevelops and displays innovative approaches and ideas to our business
- TeamworkContributes to building a positive team spirit andsupports everyones efforts to succeed
If you are interested in joining Leesburg collision center please submit your resume online or apply at 850 Trailview Blvd SE Leesburg VA 20175 or call.
Leesburg Collision Center is proud to be an equalopportunity workplace and an affirmativeaction employer. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
