Senior Manager, Network Reliability Engineering
Senior Manager, Network Reliability Engineering
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Job Description
Why Patients Need You
Digital is at the core of how Pfizer delivers Breakthroughs That Change Patients Lives. Advanced technologies that accelerate research development manufacturing and patient access to therapies are all made possible by the infrastructures that enable our Digital landscape.
The IT Operations and Global Command Center organization delivers excellence in the pursuit of those breakthroughs through industryleading infrastructure operations reliability. This is achieved through transparency in business and service health predictive detection of service interruptions and improved diagnostics to drive better decisions and interventions. We place data at the heart of what we do and apply a relentless focus on continuous improvement to enable Pfizers business processes and patient outcomes.
What You Will Achieve
As Senior Manager Network Reliability Engineering you will play a critical role in maintaining network service availability and minimizing service disruptions. Working with our Service provider and Global Command Center you will drive high impacting network incidents as a technical lead. You will also play a crucial role in transforming traditional reactive network management into a proactive/predictive datadriven strategy that avoids downtime and improves user experience. This role combines leadership technical expertise and strategic thinking to drive improvements in network reliability incident management and workflow automation.
How You Will Achieve It
- Embed core principles and practices of Site Reliability Engineering (SRE) in the delivery of network services. These services include LAN WAN Wireless DDI Security and IPT.
- Assume a technical leadership role on major outages or planned events that impact the services in question. Collaborate with the Command Center to ensure processes are optimized for management of critical incidents including escalation matrices troubleshooting plans and impact statements.
- Lead postmortems for major events pertaining to the service. Ensure that learnings from service failures are identified and that action plans are develop and executed upon.
- Continuously analyze service data to identify improvement opportunities. Opportunities will be assessed on their potential to remove manual effort (toil) improve reliability and enhance customer experience. Maintain a backlog of prioritized opportunities.
- Drive a Predictive Operations focus at Network Operations where emphasis is placed on identifying and taking action to mitigate potential outages before they become business interruptions.
- Work closely with vendors and service provider to drive continuous service improvements.
- Develop and maintain monitoring artefacts that allow for proactive and preemptive monitoring of services with an objective of avoiding service disruptions. Partner closely with Command Center to integrate the artefacts and associated processes into their daytoday operations.
- Develop Dashboards and reports that provide actionable insights into network availability reliability and operational efficiency.
- Collaborate closely with Product Owners for Network products. This will include understanding roadmaps evaluating automation and improvement opportunities and collaborating to ensure robust practices for turnover to operations.
- Champion the adoption of new technologies and methodologies that improve operational efficiency and network performance.
- Drive the automation of operational tasks to reduce manual effort minimize errors and accelerate response times.
- Collaborate with Hosting SREs to align network operations strategies with overall business goals.
- In terms of capacity planning analyze traffic patterns usage trends and network performance metrics to forecast future needs and work with Engineering teams to implement necessary upgrades.
- Participate in applicable inspections or audits and execute remediation plans for any identified deficiencies.
Qualifications
MustHave
- Bachelors degree in computer science information technology or a related field or equivalent practical experience.
- 6 years of relevant experience in enterprise network operations settings.
- Proficiency in networking protocols such as TCP/IP DNS DHCP BGP and others.
- Understanding of network security principles and practices including firewalls VPN IPS and encryption.
- Strong technical aptitudes with demonstrated experience in network technologies outlined above. Exposure to Site Reliability Engineering principles and practices.
- Keen data literacy skilled at aggregating multiple data sources to drive insights and actions.
- Poise in highpressure situations must have a track record of dealing with situations like major outages effectively.
- Communicates in a succinct accurate and timely fashion. Ability to effectively communicate technical issues/challenges to business recipients.
- Proven ability to build and improve processes and workflows. Relentless focus on removing toil (manual effort) through process redesign and automation.
- Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers develop and coach others oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
NicetoHave
- As driving automation efforts is a core responsibility for this role an understanding of software development concepts and coding concepts (python Java) is preferred.
- Network vendor certifications (e.g. Cisco Palo Alto Arista Riverbed).
- Understanding of and experience in network monitoring tools.
NonStandard Work Schedule Travel or Environment Requirements
- Pfizer Digital is a global organization with team members spread across multiple geographies. Some flexibility in work hours to connect with colleagues in different time zones may be occasionally required.
Other Job Details:
- Last Day to Apply: May 16 2025
- Work Location Assignment: Hybrid onsite an average of 2.5 days per week or as needed by the business
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care providers name address and the type of payments or other value received generally for public disclosure. Subject to further legal review and statutory or regulatory clarification which Pfizer intends to pursue reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse your name address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race color religion sex sexual orientation age gender identity or gender expression national origin disability or veteran status. Pfizer also complies with all applicable national state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an EVerify employer. This position requires permanent work authorization in the United States.
Required Experience:
Senior Manager
Employment Type
Full-Time
