Senior Executive Casino Host, Asian Marketing (Caesars New Orleans)
Senior Executive Casino Host, Asian Marketing (Caesars New Orleans)
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Salary Not Disclosed
1 Vacancy
Job Description
TheBilingual Asian Marketing Executive Casino Hosts foremost role is to own all aspects of strategic relationships with a specific group of VIP players for whom they direct account development relationship building and service while on property. This role develops a lasting growthoriented relationship with each customer through a combination of inperson and on the phone sales activities.
As a member of this team you will be the first line of contact with a propertys very best guests; exuding an exceptional motivation to serve while exhibiting a unique blend of gregariousness and graciousness. An intuitive and creative problem solver you will strive to delight our guests be committed to proactive service recovery and be skilled in social awareness.
The ideal candidate for this position will be resilient tenacious and have a passion for service in a customer facing role as well as the ability to develop relationships via the telephone. To be best positioned to succeed candidates should have a keen sense of personal ambition and the ability to engage both their customers and their team members to commit to action.
ESSENTIAL JOB FUNCTIONS:
- Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs
- Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques.
- Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team.
- Works to utilize transportation resources to actively recruit VIP players.
- Significant amount of time customer facing; participating in special events and social functions.
- Anticipates responds to and consistently meets or exceeds the needs of guests including but not limited to transportation and accommodation arrangements.
- Coordination as needed with VIP Hospitality team to lead to successful delivery of pretrip itinerary; leveraging partnerships throughout the property (Gaming Hotel Food & Beverage etc.) to maximize smooth high end service delivery.
- Establishes coordinates and leads both on and offproperty VIP events.
- Handles difficult guests and situations in a calm professional and prudent manner.
- Fully empowered with comping authority.
- Fully complies with all applicable rules regulations laws and policies and conducts themselves with highest levels of integrity and honesty.
- Responds to and consistently meets the needs of internal clients.
- Supports and cultivates new ideas and methods to deliver business solutions.
- Identifies ways to increase efficiencies or improve product or service.
- Clearly communicates programs/services to necessary people seeks their support and keeps them informed of changes that may impact the business.
- Keeps track of existing products/services and/or progress on new initiatives.
- Stays up to date with the latest developments in the industry current market trends and all onproperty and competitor events.
- Develops skills to handle increasingly complex matters.
- Complies with and upholds company expectations including Code of Commitment policies procedures industry regulations department goals and business strategy.
- Politely gives consistent timely and accurate information and finds answer when unsure.
QUALIFICATIONS:
- Must speak and write fluently in English and Vietnamese or Cantonese/Mandarin
- Three to five years of experience CasinoMarketing/HostsSales or Account Management required (Marketing Luxury Hotel Services or other Sales experience is a plus)
- College degree or equivalent experience preferred but not required
- Ability to think independently in making decisions to maximize customer service experience and program profitability
- Ability to effectively manage time and perform multiple tasks simultaneously
- Must be proficient with customer PointofService systems
- Excellent interpersonal communication problem solving and analytical skills required
- Must have excellent customer service skills
- Must have a systematic and process oriented mindset to ensure seamless endtoend customer experiences
- Excellent networking abilities
- Avid member of the local community including commercial and industry awareness
- Must present a wellgroomed professional appearance
- Must be able to listen and respond to visual and aural cues
- Must have excellent oral and written communication skills
GAMING PERMIT:NONKEY
Required Experience:
Senior IC
Employment Type
Full-Time
