Technical Support Analyst
Technical Support Analyst
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$ 60000 - 82500
1 Vacancy
Job Description
This is where you save and sustain lives
At Baxter we are deeply connected by our mission. No matter your role at Baxter your work makes a positive impact on people around the world. Youll feel a sense of purpose throughout the organization as we know our work improves outcomes for millions of patients.
Baxters products and therapies are found in almost every hospital worldwide in clinics and in the home. For over 85 years we have pioneered significant medical innovations that transform healthcare.
Together we create a place where we are happy successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives where your purpose accelerates our mission.
Your role at Baxter
The Technical Support Analyst will be responsible for assisting customers with technical issues or questions relating to Baxters hardware and software products including onsite support as required.
What youll be doing
Gain and demonstrate advanced knowledge technical and operational for all products supported.
Accurately and compliantly answer customer inquiries via multichannel communication e.g. phone email etc
Consistently meet customer SLAs for First Update responses and other contractually agreed to requirements
Create update and complete tickets within Baxter systems for customer support calls
Demonstrate the ability to effectively solve technical issues offer solutions and escalate when appropriate
Complete all documentation requirements within the Baxter system related to ticket details
Adhere to all company policies and procedures
What youll bring
2 years in a previous technical support role
Previous experience with medical device integration
Excellent written and oral communication skills
Attention to detail and the ability to troubleshoot wireless networking issues
Strong working knowledge of Windowsbased OSs
Advanced Linux command line knowledge
Familiar with Virtualized environments
Familiar with clientserver architecture
Proficiency in Microsoft Office tools (Outlook Word Excel Visio Project PowerPoint)
Knowledge of clinical interfaces using healthcare standards (HL7 FHIR CCD CCDA HISP Direct Messaging and/or HIE platforms)
Available and willing to provide afterhours support including holidays and weekends
Travel: 10% 25% domestic travel
Nice to Have
Baxter infusion product experience
Knowledgeable on 802.11 and 802.1x protocols
Cisco Certified Network Associate (CCNA) or extensive networking experience
Previous experience with Cisco & Aruba networks
Previous experience with VMware
Previous Healthcare IT experience
College degree in Computer Science or Information Systems or a related area is preferred
In lieu of a computer science degree 5 years of experience in an IT support role
We understand compensation is an important factor as you consider the next step in your career. At Baxter we are committed to equitable pay for all employees and we strive to be more transparent with our pay practices. The estimated base salary for this position is $60000 to $82500 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than the anticipated range based upon market data and other factors all of which are subject to change. Individual pay is based on upon location skills and expertise experience and other relevant factors. For questions about this our pay philosophy and available benefits please speak to the recruiter if you decide to apply and are selected for an interview.
US Benefits at Baxter (except for Puerto Rico)
This is where your wellbeing matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and wellbeing benefits include medical and dental coverage that start on day one as well as insurance coverage for basic life accident shortterm and longterm disability and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP) with the ability to purchase company stock at a discount and the 401(k) Retirement Savings Plan (RSP) with options for employee contributions and company matching. We also offer Flexible Spending Accounts educational assistance programs and timeoff benefits such as paid holidays paid time off ranging from 20 to 35 days based on length of service family and medical leaves of absence and paid parental leave. Additional benefits include commuting benefits the Employee Discount Program the Employee Assistance Program (EAP) and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our additional information regarding Baxter US Benefits please speak with your recruiter or visit our Benefits site: Benefits Baxter
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.
Know Your Rights: Workplace Discrimination is Illegal
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.
Required Experience:
IC
Employment Type
Full-Time
