AWS connect Engineer- R
AWS connect Engineer- R
Posted on :
18-05-2025
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1 Vacancy
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Job Description
Consultant
Primary Skills
- AWS Elastic Beanstalk AWS Lambda Amazon CloudFront Amazon API Gateway AWS Step Function
Specialization
- AWS Development: Senior Software Development Engineer
Job requirements
Job Summary:
We are seeking an experienced AWS Connect Engineer to design implement and support cloudbased contact center solutions using Amazon Connect. You will play a key role in configuring call flows integrating thirdparty systems and optimizing the overall customer service experience through cloudnative technologies.
Key Responsibilities:
Design develop and maintain Amazon Connect contact center solutions including call flows queues routing profiles and IVRs.
Integrate Amazon Connect with other AWS services such as Lambda Lex (Chatbots) Polly DynamoDB S3 CloudWatch and external CRMs or ticketing systems (e.g. Salesforce Zendesk).
Develop Lambda functions to support realtime call processing and data integrations.
Work closely with customer experience teams to understand business requirements and optimize call routing logic.
Monitor troubleshoot and improve contact center performance using CloudWatch AWS Connect Metrics and analytics tools.
Support user authentication customer data access and realtime reporting solutions.
Implement CI/CD pipelines and infrastructure as code using tools like CloudFormation or Terraform.
Ensure compliance with security and privacy standards across all voice and data interactions.
Required Skills & Qualifications:
3 years of experience with Amazon Connect and cloud contact center engineering.
Strong understanding of AWS Lambda Lex Polly CloudWatch S3 and related AWS services.
Experience in building and maintaining IVRs routing profiles and call flows within Amazon Connect.
Proficiency in JavaScript Python or for Lambda function development.
Familiarity with REST APIs and CRM integrations.
Strong problemsolving and communication skills with an ability to explain technical concepts to nontechnical stakeholders.
Preferred Qualifications:
AWS Certification (e.g. AWS Certified Solutions Architect Developer or Machine Learning Lex/Polly).
Experience with Chatbots Contact Lens Amazon Lex V2 or realtime transcription tools.
Background in telecom or customer support technology.
Experience with enterprise telephony SIP or CTI integration is a plus.
$60 $65 an hour
Know more about Brillio : Employment Opportunity Declaration
Brillio is an equal opportunity employer to all regardless of age ancestry colour disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.
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Employment Type
Hourly
Key Skills
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