Director of Rooms/Renaissance St. Louis Airport Hotel
Director of Rooms/Renaissance St. Louis Airport Hotel
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Salary Not Disclosed
1 Vacancy
Job Description
Maintain standards of quality guest service.
Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper.
Develop short and longterm financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
Facilitate department meetings to ensure 100% communication throughout all hotel departments
Participate in the preparation of the annual hotel budget.
Increase level of guest satisfaction that exceeds brand requirements and company average by delivery of an exceptional product through employee development.
Directly responsible for entire hotel operations including overall guest satisfaction front desk housekeeping and security.
Responsible for meeting or exceeding budgeted payroll standards in hotel operations departments listed above.
Establish and maintain cost control systems for monthly ordering in relation to the checkbook.
Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
Maintain and correct procedures for credit control financial transactions security of financial assets and guest security.
Respond and resolve guest requests complaints or questions in a courteous and timely manner.
Ability to accurately use various office and accounting software.
High school education. Additional education preferred.
Experience leading both Front Desk & Housekeeping departments required
Minimum lifting of 20 pounds.
Pushing bending stooping upward reaching manual dexterity.
Hearing writing typing.
Minimum pulling of 20 pounds.
Other duties may be assigned.
Must have a comprehensive knowledge of all hotel departments and functions.
Must have a comprehensive knowledge of applicable Federal state and local health safety and legal regulations.
Must have exceptional mathematical and computer skills.
Ability to timely obtain any required licenses or certificates.
CPR training required; first aid training preferred.
Additional language ability preferred.
Required Experience:
Director
Employment Type
Full Time
