Manager, Customer Experience Operations
Manager, Customer Experience Operations
Posted on :
18-05-2025
Employer Active
1 Vacancy
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Job Description
Description
As a Manager of Customer Experience Operations you will use your data expertise to deliver highquality reporting and operations analytics. In addition to helping key stakeholders answer businesscritical questions youll be entrusted as a domain expert in many facets of Caesars Digital Customer Experience vertical and asked to proactively ideate on and evaluate new opportunities driven in data analytics.
What You Will Do:
- Drive commercial value through insightful data analysis
- Use abstract thinking to identify business opportunities and pinpoint problems
- Work with a range of stakeholders in the Customer Experience Vertical to conceive of pilot test and implement selfservice data tools across VIP Payments Fraud and Customer Support
- Educate stakeholders on how to best interpret data insights and measure performance in your areas of domain expertise
- Consolidate data from disparate sources to enhance understanding and paint the most holistic picture of the Caesars Digital customer
- Demonstrate the value of your analytical output by enabling better decisionmaking across the business
- Improve and continually refine analyses and reports as business requirements develop
- Conduct ad hoc data validations and investigations
What You Will Need:
- Bachelors degree in computer science mathematics or related field
- 3 years experience as a data analyst
- Experience in the legal sports and iGaming betting industry preferred
- Experience owning ETL processes
- Proficient in SQL
- Proficient in Tableau
Required Experience:
Manager
Employment Type
Full Time
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