Customer Service Specialist
Customer Service Specialist
Posted on :
18-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
18-05-2025
Job Description
Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our awardwinning banking app for families. With Greenlight parents can automate allowance manage chores set flexible spend controls and invest for their familys future. Kids and teens learn to earn save spend wisely and invest.
At Greenlight we believe every child should have the opportunity to become financially healthy and happy. Its no small task and thats why we leap out of bed every morning to come to work. Because creating a better brighter future for the next generation depends on it.
We are seeking a Customer Support Specialist to help us continue to provide outstanding support to our customers. You will assist customers over the phone and email with any issues or questions regarding the Greenlight card and mobile application. The successful Customer Support Specialist will be passionate about helping customers and ensuring they are satisfied after every customer support interaction.
This role will report to the Customer Service Manager.
Who you are:
- Professional confident and resourceful
- Someone who can be a creative problemsolver while troubleshooting customer issues
- Patient and kind while addressing customer questions and concerns
- An active listener who can demonstrate genuine empathy to our customers
- Responsible and able to selfmanage (work from home)
- Proficiency in multitasking and maintaining accountability for meeting daily productivity goals
- Able to quickly learn about Greenlights products services and policies
What you will be doing:
- Provide support over the phone and email to address customer questions or problems regarding use of the Greenlight card or registration
- Actively listen to customers to confirm and clarify information and diffuse potential escalations
- Build strong relationships with Greenlight colleagues and effectively relay product feedback to the product and engineering teams
- Focus on efficiency and speed while ensuring that customer satisfaction remains the top priority
- Effectively utilize software and internal tools to navigate customer accounts and solve issues
- Continuously engage in training and other learning opportunities to expand knowledge of the company product and role
- Adhere to all company policies and procedures
What you should bring:
- High School Diploma or equivalent
- Exceptional customer service active listening and verbal and written communication skills
- Proficiency with software ideally CRM software and strong typing skills
Not sure this ones for you Dont count yourself out. Show us what youve got and well reach out if theres a great fit.
Shift:
- This position will require nights and weekends. The schedule may vary depending on business needs. Hiring shifts will be 10:00 am to 9:00 pm on weekdays and weekends.
- Customer Support Specialist is a hybrid role which requires 12 days in office per month.
Who we are:
It takes a special team to aim for a neverbeendonebefore mission like ours. Were looking for people who love working together because they know it makes us stronger people who look to others and ask How can I help and then How can we make this even better If youre ready to roll up your sleeves and help parents raise a financially smart generation apply to join our team.
Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age race color national origin gender gender identity or expression sexual orientation religion physical or mental disability medical condition (including pregnancy childbirth or a medical condition related to pregnancy or childbirth) genetic information marital status veteran status or any other characteristic protected by federal state or local law.
Greenlight is committed to an inclusive work environment and interview experience. If you require reasonable accommodations to participate in our hiring process please reach out toyour recruiter directly or email .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Department / Functional Area
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
