drjobs Veterinary Client Service Representative-Lead

Veterinary Client Service Representative-Lead

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1 Vacancy
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Job Location drjobs

Lynnwood, WA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Description

Position at Veterinary Specialty Center of Seattle

Lead Veterinary Client Service Representative Veterinary Specialty Center of Seattle
Fulltime: WednesdaySaturday
Lynnwood WA
Why work at VSC of Seattle

Veterinary Specialty Center of Seattle in Lynnwood offers 24hour emergency and critical care for pets. Our AAHAaccredited team includes emergency and boardcertified veterinary specialists whose approach to veterinary medicine enables them to work together in support of our mission to improve the quality of life for pets and their owners.
The Client Service Lead provides leadership support to the Client Service Representatives and ensures VSCs core values and excellent client service are maintained. The CSR Leadreports to the Client Service Manager and periodically receives direction from other hospital leadership.
The right candidate:
  • Previous/current knowledge of veterinary industry requiredcombined with 2 years experience in leadership rolepreferred
  • Competence in problemsolving and conflict resolution
  • Works well on a team as well as independently
  • Has impeccablecustomer serviceskills
  • Exemplarytime management skills
  • Ability to work late swing shifts if necessary
Job Overview:
  • Lead and support the CSR team
  • Fill in as a CSR as needed; spend majority of time on the floor with CSR team
  • Strategize with leadership team to improve hospital flow
  • Resolve client issues and follow up with leadership team
  • Complete expense reports
  • Assist in training new hires/mentorship
  • Assist with recruiting efforts

We offer an incredible benefits package:
  • Competitive Compensation
  • Medical / Vision / Dental Insurance
  • 401k w/ Match
  • 80 hours PTO
  • Paid Parental Leave
  • Paid purrental leave time to bond when you adopt a pet
  • Incredible pet care benefits
  • and so much more!
If you are passionate about pets and providing exemplarycustomer servicewe want you to join our team!

Apply today! We look forward to hearing from you!


Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

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