Customer Service Support - URGENTLY HIRING!
Customer Service Support - URGENTLY HIRING!
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Job Description
Prospect Specialistswill use their knowledge of company products services and policies to assist callers with inquiries qualifications and appointment setting.
This role is speaking with customers and listening to them to gain a better understanding of their energy needs to get them set for an appointment with a Solar Sales Professional.
We are looking for someone ready to work in a fastpaced fun and exciting environment and grow their skills. A willingness to work a flexible schedule is needed.
Salary: $18.00$20.00 per hourdepends on work experience
Schedule: Must be flexible with 5Day 40hour work weekschedule will vary: MondaySaturday schedule will be 8 hours between 6:00am 8:00pm
Location: OnsiteLas Vegas NV 89119
Duration: 3month contract for busy summer season
Job Duties/ Responsibilities
- Appointment setting and confirmations.
- Updating and altering CRM files and profiles.
- Follow communication scripts when speaking with customers.
- Keep records of all conversations in the call center database.
- Cold and warm calling to potential clients
- Engaging in active listening with customers confirming or clarifying information.
- Discussing and qualifying homeowners based on their energy needs.
- Gather utility usage information from homeowners.
- Understanding and striving to meet or exceed call center goals.
- Scrub through generated leads for potential appointments/clients.
Qualification Requirements
- High organizational skills and ability to manage several projects at the same time.
- Hands on experience with MS Office and Google Docs.
- Excellent organizational and multitasking skills.
- A team player with a high level of dedication.
- Ability to prioritize own workload.
- Strong communication skills.
- Must be detail oriented.
- Solar experience is a plus preferred but not required.
- Minimum 3 months of Call Center experience required.
We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws. This email is not a guarantee for a job offer but a description of a position that is open for candidates.
Employment Type
Hourly
