Wedding and Special Events Manager - Conrad Orlando
Wedding and Special Events Manager - Conrad Orlando
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1 Vacancy
Job Description
EOE/AA/Disabled/Veterans
What are we looking for
- Minimum Years of Experience: two (2) years Hospitality related experience at manager level.
- Experience of Supervision or management of 13 people.
- Other requirements: Travel percentage: 10%
- The ideal candidate will have previous hotel/hospitality experience with weddings galas and other social events. Delphi and Luxury experience is preferred.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of the hotel property management systems ()
Relevant degree in business development or other relevant business field from an academic institution (CMP CPCE)
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to have an awardwinning workplace culture ranking#1 Worlds Best Workplace by Great Place To Work & FortuneWe support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental Health Resources
- BestinClass Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportiveparental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) purchase Hilton shares at 15% discount
- Debtfree education:Access to a wide variety of educational credentials(ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment.
#LIMD1
Join us in creating a legacywithin a brand you canstay inspiredwith a team that will becomefamily. The newestConrad Hotel in Hiltons luxury portfolio is seeking a dynamic Wedding and Special EventsManager!
Inspired by nature and fashioned for adventureConrad Orlandosits on the 1100acreEvermore Orlando Resortbordering Walt Disney World with a 20acre tropical beach and8acre lagoon setting the stage for luxury which is as harmonious as it is captivating.
The stunning resort features 433 rooms(to include 51 impeccably designed suites and 10 spacious family suites) 65000 square feet of meeting space (40000 indoor and 25000 outdoor) a tranquil spa two 18hole golf courses and 6 food and beverage outlets.This includes 3 restaurants (rooftop southern Italian and poolside) a cocktail bar marketplace and inroom dining.
In this role you will craft events with creativity to maximize revenue and enhance the event experience. A crucial aspect is the maintenance of established relationships with weddings and social accounts. As an Event Manager specializing in Weddings and Social events your responsibilities encompass documenting events and liaising with hotel departments and clients to guarantee uniform superior service during all stages of the events. You will pinpoint opportunities to boost revenue through upselling and offering additional features to produce outstanding events. Moreover you will serve as the main point of contact for the event planner following the initial handover at the venue.
Why join the Conrad brand
The modern luxury concept empowers you to deliver:
- Personalized service with authenticity and passion
- Impactful experiences
- Creativity in our products and services
What will I be doing
As the Wedding and Special Events Manager your duties include negotiating business through proposals and contracts to secure deals. You will creatively design menus and events to maximize both revenue and the event experience. Its also your responsibility to maintain existing relationships with corporate and social accounts. In this role you will handle event documentation and coordinate with Sales hotel departments and customers to ensure consistent highlevel service throughout the preevent event and postevent phases. This position typically manages complex events. You are expected to ensure a smooth transition from sales to service and back to sales. You will identify opportunities to maximize revenue by upselling and offering enhancements to create exceptional events. Acting as the primary contact for the event planner after turnover on property you are accountable for their experience. Additionally you may assist and represent the Director of Catering and Events.
Specifically your essential functions will be to perform the following tasks to the highest standards:
- Organize plan and prioritize your duties by developing plans and goals.
- Timely communication to internal and external clients via telephone email written documents or in person.
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
- Demonstrate knowledge of job systems products systems and processes.
- Resolve conflicts and negotiate with others while handling complaints settling disputes and resolving grievances and conflicts.
- Selling and influencing both internal and external clients.
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
- Ensure highquality service by communicating and assisting others to understand the guest needs providing direction and guidance feedback and individual coaching when needed.
- Participate in customer site inspections and assist with the sales process as necessary.
- Other duties as necessary based on business needs.
- Regular attendance.
Required Experience:
Manager
Employment Type
Full-Time
