Business Solutions Analyst
Business Solutions Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Company Details
Company URL:
Berkley Technology Services (BTS) is a dynamic company committed to providing world class IT services. We offer a unique culture enabling our team members to be on the cutting edge of technology while delivering high quality solutions. We are looking for outstanding individuals who will bring unique perspectives insight and innovation to our teams. BTS a member company of W. R. Berkley Corporation has facilities located in Des Moines Iowa and Wilmington Delaware.
Our functions include working with various third parties to develop integrate and support insurance systems of WRBCs operating units. BTS strives to provide these functions in a holistic manner including helpdesk support system connectivity and operational support. Additional responsibilities include coordinating communications regarding best practices in the use of our supported systems and researching new technology. At BTS there are opportunities associated with being a part of an established and empowering corporation while maintaining a positive personal working environment. Additionally we provide a competitive compensation and benefits package including a casual dress code. BTS is constantly growing and expanding to meet the changing demands of one of the most successful insurance organizations in the world. Visit us at to learn more information.
Responsibilities
The Business Solutions Analyst is responsible for working closely with various Berkley companies to bridge the needs of the business with the use of the ServiceNow ITSM tool suite Jira Cloud platform and the Configuration Management Database (CMDB). This includes understanding and assessing the business need proactively addressing customers requests impact on existing workflows other requests in the queue as well as downstream system impacts and potential end user training opportunities.
Business Solutions Analyst Duties
Collaborate with stakeholders and ITSM Product Manager to gather and analyze business requirements
Develop document and test functional specifications and business process workflows
Conduct gap analysis and propose solutions to improve business processes and the overall customer experience (customer journey and empathy mapping).
Work closely with ITSM Development team to clarify requirements answer questions and escalate blockers through the SAFe Agile Process.
Participate in endend activities related to planning and implementation including project management issue management product demonstrations user acceptance testing communication and change management.
Provide 2nd level end user/system support of platforms and training for 1st level support resources.
Support Duties
ServiceNow
o Manage and maintain the ServiceNow platform including user administration workflow configuration and system upgrades
o Troubleshoot and resolve issues related to ServiceNow applications and integrations
o Partner with ITSM Development team on building solutions to meet business requirements
ServiceNow (Configuration Management Database (CMDB))
o Configure and maintain the CMDB within ServiceNow
o Ensure accurate and up to date asset and configuration item records by overseeing the established Governance policy and processes
Jira Cloud
o Administer Jira projects workflows permissions and configurations
o Configure Jira to support project management and agile methodologies
Qualifications
Must have demonstrated the capability of meeting the key accountabilities
3 years of experience in ServiceNow or a comparable ITSM tool/application
Basic understanding of the Software Development Life Cycle
Excellent problem solving and analytical skills
Strong interpersonal and communication skills both oral and written
Demonstrated Business Analyst functional experience preferred
Behavioral Skill Competencies:
Business Knowledge
Flexibility
Results and Delivery Oriented
Technically Astute
Process Management
Planning
Bachelors degree preferred
ITIL Foundations V3 Certification is preferred
Sponsorship Details
Required Experience:
IC
Employment Type
Unclear
