Supervisor, Global Warranty

JOIN THE TEAM THATS POWERING PROGRESS

Building cities. Driving commerce. Saving lives. For over 100 years Allison Transmission has powered the vehicles and technology that move our world forward.

What powers us Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today were driving progress everywhere because we employ top talent worldwide.

Learn more about this role and how you can begindriving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the companys discretion.

• Choice of medical plans with prescription coverage

• Employer HSA contribution

• Dental & Vision Insurance

• Paid Parental Leave

• Short & LongTerm Disability

• Other voluntary benefits including: Critical Illness Hospital Indemnity Identity Theft Protection and Pet Insurance

• 401K with generous Company match & contribution

• Accrued Paid Time Off

• 12 Paid Holidays

• 8 hours paid volunteer time per year

• Robust employee wellness program

• Tuition assistance program & Dependent scholarship program

• Onsite blood drives

• Voluntary employee groups open to all who wish to participate including: Global Womens Network Emerging Professionals ERG Multicultural ERG Veterans ERG Toastmasters Club and more.

Job Description:

In this role the team member will supervise and lead a small but mighty group responsible for the global warranty administration including supporting distributors dealers and internal stakeholders. The Supervisor will build strong customer relationships and ensure warranty resolutions are concluded in a manner that bolsters customer satisfaction. The Supervisor will be both a strategic and tactical leader for warranty while creating implementing leading and executing the companys warranty strategy.

Primary Responsibilities

• Supervise daytoday operations of Warranty Administration including setting strategies and providing oversight of team objectives and goals
• Accountable for proper adjudication of all warranty/goodwill claims and extended coverage registrations submitted to Allison by authorized Business Partners
• Responsible for Allison Transmission global warranty publications websites and training
• Support departmental goodwill forecasts and budget reporting
• Review and monitor Campaign activities
• Respond to various warranty related reporting inquiries
• Represent warranty interests to on various teams
• Adjudication of warranty claims in a timely manner
• Maintain and update all warranty publications
• Preparing reports and analysing data to assist management
• Lead guide and maintain performance targets for employees
• Acts in accordance with the corporate values and effectively measures and monitors others behaviours aligned with them projects consistency
• Gathers firsthand customer information and uses for improvements in product/process/services
• Can pose different and future scenarios to create departmental strategy and change
• Can influence others diffuse tensions and build constructive compassionate relationships

Qualifications / Experience Requirements

• Bachelors Degree
• Strong oral and written communication skills are essential
• High level of interpersonal skills to work effectively with others
• High level of analytical ability and independency to set own objectives and goals
• 35 years professional experience in warranty administration or related field
• Supervisory experience
• Exceptional verbal and written communication skills
• Analytical efficient and thorough
• Knowledge of IT Systems such as SAP Salesforce Microsoft Products
• Preferred technical understanding of Allison Transmission products

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age race color sex religion creed national origin disability sexual orientation gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information please contact us at .

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.