Refrigeration Service Manager
Refrigeration Service Manager
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Job Description
Refrigeration Service Manager
Who We Are
For almost 20 years Advanced Commercial has served the Atlanta Metro and the Southeast USA as a trusted Commercial Refrigeration HVAC Electrical and Appliances Contractor. Our customers are the premier brands in the food beverage and biomedical industries and they count on us as their onecall solution for keeping their facilities plants and equipment upandrunning 24/7. Repairs remodeling or new construction: we do it all. See more here. .
Job Description
We are seeking a highly skilled and experienced Refrigeration Service Manager with a proven track record in managing refrigeration service for customers requiring 24/7/365 refrigeration service for rack systems and selfcontained equipment. Join the largest Atlanta based refrigeration service team where your talents and contributions will be noticed and rewarded. Here you will have the opportunity to make a significant impact showcase your skills and advance your career. As the Refrigeration Service Manager you will work closely with our dedicated team of Field Service Leads and Technicians collaborating to manage cost quality and schedule execution across a diverse portfolio of customers. This role is not limited to a desk job; it requires handson involvement and spending time in the field to ensure efficient and costeffective operations.
Responsibilities
1. Lead and Develop a HighPerforming Technician Team
Direct and support a growing team of Refrigeration Technicians across the Atlanta and Tampa regions. Provide coaching infield mentorship and technical guidance to elevate team performance accountability and professionalism. Cultivate a strong team culture grounded in positivity safety and ownership.
2. Own Safety and Regulatory Compliance
Champion a culture of safety by enforcing company protocols leading proactive risk assessments and addressing field safety issues headon. Ensure all work adheres to OSHA standards and local regulations and that team members receive ongoing safety training.
3. Elevate Customer Experience
Conduct regular store walks site visits and service checkins to strengthen client relationships and ensure satisfaction. Resolve escalated issues promptly and act as a service advocate who keeps customer trust and retention at the forefront.
4. Drive CostEffective HighQuality Service
Monitor service performance labor efficiency and job profitability. Partner with leadership to identify costsavings opportunities without sacrificing quality or compliance. Optimize maintenance and startup workflows to reduce downtime and increase uptime for clients.
5. Support Accurate Estimating and Quoting
Collaborate with sales and estimating teams to ensure quotes for service work are complete competitive and technically sound. Provide field insights to improve accuracy and win rates.
6. Partner with Dispatch to Maximize Responsiveness
Work handinhand with the Dispatch team to ensure SLAs are met or exceeded. Maintain clear visibility into open calls and unresolved service issues jumping in to accelerate closures and support field execution when needed.
7. Analyze and Report on Performance
Use reporting tools and service data to track KPIs such as response time resolution rate cost per job and technician utilization. Share insights regularly with leadership to inform planning investment and resource allocation decisions.
8. Champion Technician Retention and Growth
Actively participate in hiring onboarding and retaining toptier talent. Build career development paths and recognition programs to boost morale reduce turnover and ensure technician roles remain desirable and rewarding.
9. Foster CrossFunctional Collaboration
Coordinate with Construction Sales Operations and Finance teams to ensure service and construction departments work in sync. Bridge gaps between teams to ensure seamless customer experiences and internal alignment.
Requirements
Proven Refrigeration Service Leadership
Minimum 5 years of handson experience managing commercial refrigeration service teams preferably supporting grocery store chains or multisite retail customers.
Deep Refrigeration System Expertise
Strong working knowledge of rack refrigeration systems EMS controls startup procedures troubleshooting and preventative maintenance best practices. Comfortable jumping in with tools when needed for field training or support.
Team Leadership & Coaching Skills
Track record of leading field teams with clarity and confidence. Able to coach technicians in real time resolve performance issues diplomatically and build a culture of accountability pride and growth.
Strong Analytical & Business Acumen
Able to analyze service data (cost per call resolution times technician utilization) spot trends and use insights to improve profitability efficiency and customer satisfaction.
TopTier Communication Skills Clear confident communicator who can build rapport with field techs customers and internal teams. Able to deescalate issues and represent the company professionally in highstakes situations.
Operational and Organizational Discipline
Able to juggle shifting priorities across markets and customers without dropping the ball. Highly organized with a bias for action and followthrough.
Regulatory & Safety Knowledge
Solid understanding of EPA OSHA and other applicable safety and environmental compliance standards in refrigeration. Prior experience leading safety programs or resolving field safety issues is a plus.
CustomerFocused with Financial Awareness
Experience providing input for quotes validating job scopes and reviewing invoices. Understands how service operations impact the bottom lineand can align field execution with business goals.
Flexible Field Presence & Time Management
Must be comfortable splitting time between the Atlanta HQ home office and job sites across GA and FL. Prioritizes presence where its most neededwhether inperson with a tech or remote reviewing dispatch KPIs.
Preferred Qualifications
- EPA 608 Certification (Universal)
- OSHA 30 Certification
Experience with ServiceTitan FieldEdge or similar dispatching platforms - Familiarity with Slack or similar workflow tools
- Experience with Continuous Improvement programs and methodologies
Performance Metrics
- Job Cycle Time
- SLA adherence (firsttime fix rate resolution time)
- Technician retention rate
- Service gross margin
- Customer satisfaction score / NPS
- Open Work Order Age
What Youll Get From Us
Company vehicle and gas card
Company cell phone & access to the latest technology
Paid Vacation and Holidays
Competitive salary negotiable based on candidate experience and ability
Medical Dental Vision and Prescription insurance coverage
Disability and Life Insurance
Retirement Fund with Company Match
Opportunity to work for a recognized leader in our industry
Paid Training
Required Experience:
Manager
Employment Type
Full-Time
