Customer Experience Agent
Customer Experience Agent
Posted on :
19-05-2025
Employer Active
1 Vacancy
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Job Description
The Customer Experience Agent at Aventon works to make customers and potential customers experience a greatl one so they will come back time and time again for the reliability of the staff as well as the products. As one of the faces of the company you are passionate about the customer experience and strive to give world class service. You believe in the Aventon brand and have an interest in learning about our bikes. You can deescalate situations with tact and professionalism and maintain composure in tough situations. You focus on continuous improvement and professional growth. You are a team player and strong communicator.
The Customer Experience Agent is responsible for:
- Learning our product line strengths benefits and be prepared to communicate them to our customers to aid in the pre and postsales processes as well as for some product support questions.
- Providing a delightful exceptional customer experience while handling inquiries from our customers via email aligned with our core value to be people centric in everything we do
- Evaluating processing and releasing orders related to customer inquiries
- Using knowledge of order workflows and products to assist customers accurately and timely
- Contributing to our content library by reporting questions and fixes not already documented
- Bringing feedback from our customers to our leadership team
QUALIFICATIONS:
- Demonstrated experience in contact center or retail customer service environment
- Experience with bicycles either through relevant career experience in the bicycle industry or as an enthusiast participant in our sport is highly preferred
- Excellent written communication skills with attention to detail (spelling grammar) is required
- Internetsavvy and comfortable with office applications (Mac word processor spreadsheet web browsers mobile devices); prior experience with Zendesk is highly preferred
- Demonstrated followthrough can do attitude and problemsolving skills
KEYS TO SUCCESS:
- DATA DRIVEN you thrive on data and use it to guide your decision making recommendations and priorities.
- NIMBLE you can work in ambiguity and are committed to helping Aventon level up. You can shift perspectives priorities and deadlines.
- RESILIENT you dont shy away from a challenge and take every opportunity to learn and grow. Youre accountable can admit when youre wrong and can come back to the table after a hard day to keep working toward our desired future.
- SOLUTIONS ORIENTED / SOLUTIONIZED you can identify the problem and find a solution for it. You strive for continuous improvement and arent afraid to speak up about what is working and what isnt.
- ENGAGED you love the work love the product and believe in the mission. If you dont connect with something about Avant Sports this probably isnt the place for you.
$22 $22 an hour
EQUAL EMPLOYMENT OPPORTUNITY:
Ride Aventon Inc. (the Company or Aventon) is proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law. Aventon is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability please email our Human Resources team at
This job description may not be inclusive of all assigned duties responsibilities or aspects of the job described and may be amended at any time at the sole discretion of the Employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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